Call Center/Customer Service Representative

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for Customer Service Advocates to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation:

$14.00–$18.00 per hour

Shift:

8 hour shift between the hours of 8am and 8pm to be determined after training completed

Why you should apply to be a Customer Service Advocate:

• Competitive pay rate with growth potential.
• Temporary position with the opportunity to gain valuable industry experience.
• Supportive team environment focused on professional development.
• Opportunity to make a meaningful impact by assisting customers and improving processes.

What’s a typical day as a Customer Service Advocate? You’ll be:

• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries—including non-routine issues requiring research and deviation from standard procedures.
• Ensuring effective customer relations via phone, written, web, or walk-in inquiries, adapting responses as needed and accurately documenting all communications.
• Initiating or processing adjustments, coordinating with other departments to resolve problems, and assisting with priority inquiries and special projects as required by management.
• Providing feedback to management regarding customer issues, maintaining accurate records of complaints and comments, and recommending procedural improvements.
• Maintaining knowledge of quality work instructions and company policies, and meeting all departmental productivity, quality, and timeliness standards.
• Assisting with the training of new employees and cross-training coworkers.

This job might be an outstanding fit if you:

• Have at least 1 years of prior experience in call center environment or claims management (must have).
• Possess excellent communication skills—both verbal and written.
• Are detail-oriented and comfortable performing research to resolve complex inquiries.
• Can adapt to changing situations and work both independently and as part of a team.
• Can work onsite at the client location in Columbia, SC.
• Are able to maintain accurate records and follow through on customer concerns.
• Have a basic understanding of quality work instructions and company policies (preferred).
• Are open to temporary/contract opportunities and have open availability to work between 8am and 8pm.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Advocate today!

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