Front Desk Receptionist / Support Staff

Overview

Summit Psychological Associates is a growing community mental health agency that provides mental health and substance abuse treatment services to individuals and groups. We are looking to add a member to our Front Desk/Support Staff team to assist in various tasks within our agency. This is a fast‑paced, high‑volume office that needs a person who has excellent customer service skills and can work independently once trained.

Responsibilities

• Answer all calls coming in for the office, directing calls to staff members that can assist the caller if cannot assist them directly.
• Copy insurance/Medicaid cards and collect copays at time of visit.
• Greet clients who attend services in person and complete necessary documentation with client.
• Answer client questions, reschedule clients, take messages for clinical staff via phone.
• Provide support to clinical staff by copying, faxing, scanning, and emailing materials.
• Use the agency electronic record to determine necessary copays and amounts due at time of visit.
• Enter notes in electronic record related to phone calls or client interactions.
• Assist in scheduling appointments for psychiatrist once a week and facilitate remote sessions from office for clients without remote capability from home.
• Work 40 hours weekly with two evenings a week until 8pm.

Job Details

Job Type: Full‑time. Part‑time applicants (20 hours a week) would be considered.

Qualifications

• Previous doctor’s office or mental health/substance abuse agency experience preferred.
• Excellent computer and typing skills, including proficiency in Microsoft Office and scanning of documents.
• Strong communication skills.
• Consistent attendance.
• High standards of customer service.
• Experience working with electronic medical records preferred.
• Excellent analytical skills, including problem identification and resolution.
• Understand and comply with all HIPAA regulations.

Benefits

Summit Psychological Associates, Inc. is an equal opportunity employer that offers a competitive salary, health insurance options, a 401K plan, and other benefits.

All clinicians must complete a background check after hired.