ABA Care Coordinator (English/Chinese Speaker)

We are seeking a Chinese-speaking ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families, ensuring services are delivered efficiently and scheduling disruptions are resolved promptly.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment. Fluency in English and Chinese is required to effectively communicate with clients, families, and internal teams.

Job Responsibilities

Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.

Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.

Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.

Maintain accurate records in scheduling and case management systems.

Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.

Support new client onboarding by coordinating schedules following authorization approval.

Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.

Generate scheduling reports and monitor scheduling trends to support operational efficiency.