Manager, Investor Services
Upstart · United States | Remote · Posted Jul 6, 2026
Apply on company site Track it in JobSkout
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
Upstart's Investor Services team partners with institutional investors that provide the capital powering Upstart's lending platform, ensuring they can efficiently purchase, fund, and manage investments across Upstart's growing suite of products. The team oversees the end-to-end investor lifecycle, including diligence, onboarding, loan sales, investor operations, and new product readiness, while partnering across Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance teams to deliver a seamless investor experience.
As the Investor Enablement Operations Manager, you will serve as the operational backbone of the team, driving execution across complex cross-functional initiatives, improving operational governance, and helping scale the processes that support Upstart's investor platform. This role is ideal for a highly organized operator who enjoys solving ambiguous problems, driving alignment across teams, and building systems that improve how work gets done.
How you’ll make an impact:
Drive execution across strategic Capital Markets initiatives, ensuring workstreams remain coordinated, on track, and aligned across multiple teams.
Own operational governance by improving visibility, accountability, prioritization, and execution across diligence, onboarding, loan sales, investor operations, and new product readiness.
Lead cross-functional programs involving Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance to deliver investor-facing initiatives successfully.
Manage investor-impacting operational escalations, identify risks early, remove blockers, and drive timely resolution.
Design and implement scalable operating mechanisms, processes, and governance frameworks that improve organizational efficiency and reduce execution risk.
Partner with leadership to improve operational readiness for new investors, products, partnerships, and strategic business initiatives.
Identify opportunities for automation, AI adoption, and process improvement to increase organizational leverage and reduce manual work.
Develop reporting, metrics, and operating cadences that improve decision-making and provide greater visibility into organizational health.
What we’re looking for:
Minimum qualifications:
5+ years of experience in operations, program management, business operations, strategic operations, investor operations, or a related field.
Demonstrated success leading complex cross-functional initiatives involving multiple stakeholders and competing priorities.
Experience driving operational execution, managing escalations, and improving business processes in a fast-paced environment.
Strong organizational, analytical, and problem-solving skills with the ability to navigate ambiguity and drive outcomes.
Proven ability to influence stakeholders and build alignment without direct authority.
Excellent written and verbal communication skills, including experience communicating with senior leaders and cross-functional partners.
Experience balancing strategic thinking with hands-on execution.
Preferred qualifications:
Experience in fintech, financial services, banking, lending, Capital Markets, or investor operations.
Experience partnering closely with Product and Engineering teams to launch new products or improve operational workflows.
Experience building operating cadences, governance framewo…