Product Success Manager

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn , X , Facebook , Instagram , and YouTube .

Per Scholas preferred hires reside within the following states : AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

POSITION TITLE: Product Success Manager

REPORTS TO: Senior Vice President, AI Product Management

The Position

The Product Success Manager is the connective tissue between Per Scholas's AI product portfolio and the people who use it. Equal parts adoption specialist, instructor, and community manager, you will own the end-user experience of our technical products — ensuring that staff across the organization can confidently and effectively use the tools available to them. You will deliver the AI Fluency curriculum, build and execute a content calendar of ongoing enablement materials, manage 1:1 and group engagement with users, and use adoption data to design targeted trainings and interventions. This is a human-centered role: your success is measured not by whether a product ships, but by whether people actually use it well.

This role draws from the discipline of Customer Success Management but is adapted for an internal context — your "customers" are your colleagues, and your goal is to maximize the value they get from every product in the AI Tech Solutions portfolio.

What You'll Do

AI Fluency Curriculum Delivery Enablement

Deliver Per Scholas's AI Fluency curriculum to staff across the organization, teaching with enough technical authority that participants trust the material and enough approachability that they feel safe asking questions

Adapt curriculum delivery based on audience — tailoring depth, pacing, and examples for varied technical comfort levels across departments

Develop supplementary training materials, quick-reference guides, walkthroughs, and FAQs for individual products in the portfolio

Facilitate hands-on workshops, office hours, and drop-in sessions to reinforce learning and address real-time user challenges

Content Strategy Community Management

Build and maintain a content calendar for ongoing AI and product enablement communications — tips, feature spotlights, use-case examples, updates, and success stories

Manage internal communication channels (Slack, email, intranet, or equivalent) dedicated to product support and AI literacy, fostering an active and supportive user community

Surface user wins, creative use cases, and adoption milestones to build organizational momentum around the product suite

Partner with the AI Product Management team to coordinate messaging around new product launches, feature releases, and changes

User Engagement Adoption Management

Serve as a primary point of contact for end-users navigating AI Tech Solutions products, providing 1:1 support, troubleshooting guidance, and coaching

Conduct proactive outreach to users and teams with low adoption or engagement, diagnosing barriers and designing tailored interventions

Facilitate structured feedback sessions and user listening tours to capture qualitative insights on product experience

Build and maintain relationships across departments, becoming a trusted resource that users seek out when they need help getting more from their tools

Data-Informed Adoption Strategy

Monitor product utilization metrics and adoption dashboards to identify trends, gaps, and opportunities across the portfolio

Use data to prioritize training topics, target engagement efforts, and measure the impact of enablement activities

Produce regular adoption reports for the AI Product Management team, translating usage data into actionable insights and recommendations

Collaborate with the product team to define and track success metrics for individual product rollouts

Product Quality End-User Advocacy

Serve as a quality assurance resource from the end-user perspective — testing products, workflows, and documentation through the lens of a non-technical user before and after launch

Advocate for user needs within the AI Tech Solutions team, ensuring t…