Czech Speaking Solutions Consultant - Work in Sofia, Bulgaria

Czech Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing professionals in high-impact roles across a wide range of industries — from customer support services and technology to finance and beyond. At Mercier Consultancy Group, we are committed to elevating careers, empowering organisations, and delivering recruitment excellence at every stage of the journey.

Job Overview

Mercier Consultancy Group is currently seeking a talented and motivated Czech Speaking Solutions Consultant to join a premier customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Czech-speaking professionals who are passionate about delivering exceptional customer experiences and are ready to take their careers to the next level in a vibrant European capital. If you are exploring Czech-speaking jobs or searching for Jobs in Bulgaria that offer real career growth, competitive rewards, and a supportive international environment, this Czech Speaking Solutions Consultant position in Bulgaria is the perfect fit for you.

Key Responsibilities

Serve as the primary point of contact for Czech-speaking customers, delivering prompt, professional, and solution-focused support across multiple communication channels including phone, email, and live chat.

Diagnose and resolve customer enquiries, complaints, and service issues efficiently, ensuring the highest standards of customer satisfaction within the customer support services environment.

Accurately document all customer interactions, case details, and resolutions in the company's CRM system in accordance with established quality and compliance guidelines.

Collaborate closely with internal teams and departments to escalate complex cases appropriately and ensure timely and effective resolutions for customers.

Proactively identify recurring customer issues and communicate feedback and trends to team leaders and quality assurance teams to support continuous service improvement.

Maintain a thorough and up-to-date knowledge of client products, services, policies, and processes in order to provide accurate and confident guidance to customers.

Consistently meet and exceed individual and team key performance indicators (KPIs), including response times, customer satisfaction scores, and first-contact resolution rates.

Contribute positively to a collaborative, inclusive, and high-performance team culture within the customer support services department.