Front Desk Receptionist Administrative Assistant

This is a seasonal position.

Bonuses:

• $300 season-end bonus (must work full season until October 30th 2026)
• Up to $500 performance bonus based on attendance, accuracy, and teamwork

About Us

Keene Garlic is a small family business that is looking for a member to join our team. We are seeking a professional, organized, and customer-focused Receptionist / Customer Support / Administrative Assistant to serve as the first point of contact for our organization. This role blends front desk responsibilities, administrative support, and customer service to help maintain a seamless and efficient office environment. The ideal candidate is detail-oriented, tech-savvy, and able to confidently manage multiple tasks in a fast-paced setting.

This is a temporary position starting immediately and ending on October 30, 2026, with the potential to transition into a permanent role based on performance and business needs. Pay depends of experience. 8-hour shift: Monday - Friday between 8am-4:30pm. Pay depends on experience up to $19-$23 per hour

Schedule

• 8-hour shifts
• Workdays: Monday through Friday
• Must be available for the full season (until Oct 31st) to qualify for bonuses

Work Environment

• Office setting with frequent interaction with customers, staff, and vendors
• May require sitting for extended periods and occasional lifting (up to 20 lbs)

Key Responsibilities

Customer Support & Receptionist Duties

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
• Provide accurate information about products, services, pricing, and policies
• Resolve customer issues, complaints, and concerns efficiently while maintaining a positive experience
• Process orders, returns, exchanges, and refunds as needed
• Track and update customer orders using order management systems
• Document customer interactions, issues, and resolutions in company systems
• Escalate complex or unresolved issues to the appropriate department
• Follow up with customers to ensure satisfaction and problem resolution
• Maintain a strong understanding of company products, services, and procedures
• Assist with billing questions and basic account inquiries
• Collaborate with internal teams (sales, shipping, operations) to support customer needs
• Identify opportunities to improve customer experience and internal processes
• Meet or exceed response time and customer satisfaction goals
• Social Media support

Administrative Support

• Provide general administrative support to management and staff
• Schedule appointments, meetings, and manage calendars
• Prepare and format documents, reports, and correspondence
• Perform data entry and maintain accurate records
• Organize and maintain physical and electronic filing systems

Office Operation & Order Management

• Process and track customer orders using shipping software
• Use shipping software to prepare shipments, print labels, and track deliveries
• Coordinate with internal teams and external vendors on order fulfillment
• Monitor inventory of office supplies and reorder as needed
• Assist with additional operational or administrative tasks as assigned

Qualifications

• High school diploma or equivalent. Some College preferred
• 3+ years of experience in a receptionist, administrative, or customer support role
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities

Technical & Computer Skills

• Strong overall computer proficiency and ability to learn new systems quickly
• Experience with Microsoft Office (Word, Excel, Outlook)
• Familiarity with Microsoft Teams for communication and collaboration
• Experience with shipping software
• Accurate data entry and basic reporting skills

Key Skills & Competencies

• Customer-focused mindset with strong problem-solving skills
• Professional demeanor and positive attitude
• Attention to detail and accuracy
• Strong time management and prioritization abilities
• Ability to handle confidential information with discretion
• Adaptability and willingness to support multiple teams

Preferred

• Prior experience in a customer service or order processing environment
• Gardening Experience helpful

Benefits

• Paid on-the-job training
• $300 season-end bonus (with full season commitment)
• Up to $500 performance bonus based on attendance, teamwork, and accuracy
• Friendly, supportive work environment
• Opportunity to gain work experience with potential to future opportunities

Pay: $21.00 - $23.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person