Front Office Manager/Receptionist

Job Overview We are seeking a highly organized and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Duties - Greet and welcome visitors in a friendly and professional manner.

• Manage incoming calls and direct them to the appropriate personnel.
• Maintain an organized front desk area, ensuring it is tidy and presentable.
• Perform clerical duties such as filing, data entry, and document management.
• Assist with calendar management, scheduling appointments, and coordinating events.
• Handle incoming and outgoing mail and packages efficiently.
• Support administrative tasks including managing office supplies and inventory.
• Collaborate with team members to ensure smooth office operations. Requirements - Proven experience in a front desk or receptionist role is preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Google Office Suite (Docs, Sheets, etc.) - Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong attention to detail and problem-solving skills.
• A positive attitude with a commitment to providing outstanding customer service.
• Previous experience in event planning or schedule management is advantageous but not required. Join our team as a Front Desk Receptionist where you will play a vital role in creating a welcoming environment while supporting our operational needs!

Pay: $21.00 - $26.00 per hour

Benefits

• 401(k)
• Flexible schedule
• Paid time off

Application Question(s):

• If a client called and left a voicemail complaining about their therapist, what steps would you take?
• Please provide an example email that you may send to a new client.
• If a client called to say they were not able to access their video session with their therapist, what next steps would you take?
• Please provide an example of a professional email you might send to a client's parent requesting information regarding therapy.
• Please provide specific language you would use to answer phone calls coming into our practice.
• What do you feel a is a realistic amount of calls that can be answered in a day without going to voicemail?
• If a client does leave a voicemail, what do you feel is an appropriate amount of time to respond to that voicemail? Would you call, email, or text the client?
• Do you have experience with submitting insurance claims.?
• What is your general demeanor when speaking with clients and others on the phone?

Experience:

• Front Office: 1 year (Required)
• Medical receptionist: 1 year (Required)

Ability to Relocate:

• Sacramento, CA 95827: Relocate before starting work (Required)

Work Location: In person