Project Operations Manager

The Project Operations Manager is responsible for leading the operational execution layer between Sales, Project Coordinators, Purchasing, and Operations for builder and large project business.

This role combines

• Construction project coordination leadership
• Team management and development
• Process governance
• Sales operational discipline
• Cross-functional escalation management

The primary objective is to ensure projects move from quote through execution in a structured, scalable, and operationally sound manner while improving accountability, communication quality, and project readiness across departments. This leader is accountable for turning builder schedules into on-time appliance deliveries at scale.

Project Coordination Team Leadership

Lead and Develop Project Coordinators

• Manage daily workflow and workload balancing across coordinators across multiple geographies
• Establish standardized project management expectations and operating procedures
• Coach coordinators
• Construction project sequencing
• Schedule management
• Delivery readiness
• Customer communication
• Escalation handling
• Organizational discipline
• Conduct recurring 1:1s and performance review
• Build scalable training and onboarding program

Enforce data accuracy among team and process enforcement for business system

Operational Oversight

• Ensure projects are progressing according to milestones and schedule
• Monitor project readiness before order release and execution
• Audit project files for completeness and accuracy
• Improve visibility into project status and risks
• Oversight of coordination between project coordinators and delivery/install operations
• Minimize redelivery, storage, and expedite costs

Schedule Coordination

• Ensure builder schedules are updated and communicated proactively
• Drive release discipline from blanket orders to firm sales orders
• Coordinate with purchasing and inventory teams to align material availability with schedules

Risk Management

• Identify project execution risks
• Escalate schedule conflicts, missing information, or operational blockers
• Lead recovery actions for delayed or incomplete projects
• Change management and enforcement of cutoffs and approvals

Process Ownership

• Develop and maintain SOPs
• Project intake
• Schedule management
• Delivery coordination
• Exception management
• Customer communication
• Escalation workflows
• Builder Execution Experience (predictability and communication quality

KPI & Reporting Ownership

Develop and monitor operational KPIs

• Project readiness %
• On-time project launch %
• Schedule adherence
• Release timing accuracy
• Coordinator workload capacity
• Open escalation aging
• Delivery issue trends
• Change order frequency
• Builder communication responsiveness
• Builder forecast accuracy measurement

Experience

• 5–10+ years of construction project management, operations, or project coordination leadership experience
• PMP Certification and/or 4-year degree recommended
• Experience managing complex customer projects with multiple stakeholders
• Experience leading or mentoring project coordinators or administrative project teams
• Experience working with builders, contractors, construction schedules, or field operations strongly preferred
• Experience in operational process management or sales operations preferred

Technical & Operational Skills

• Strong project organization and scheduling capabilities
• Ability to manage multiple concurrent projects and priorities
• Strong operational problem-solving skills
• Experience creating and improving SOPs and workflows
• Strong Excel and reporting capabilities
• ERP experience preferred
• Power BI or operational dashboard exposure preferred
• PowerPoint and project management tools

Leadership Skills

• Strong accountability and follow-through mindset
• Ability to professionally challenge Sales teams when operational requirements are not met
• Strong communication and conflict management skills
• Able to coach both process and organizational discipline
• Comfortable operating between strategic leadership and tactic al execution