Hotel Receptionist

Company Overview:

Four Seasons is powered by our people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our global team creates extraordinary experiences for guests, residents, and partners through a commitment to luxury delivered with genuine heart. As a Hotel Receptionist, you will be part of a culture that prioritizes world-class employee experiences to support exceptional guest interactions.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone the way we would want to be treated. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that last a lifetime. This belief stems from our conviction that life is richer when we truly connect with people and the world around us.

Role and Responsibilities:

The Hotel Receptionist role combines guest service excellence with overnight auditing responsibilities. This full-time position requires professionalism, accuracy, and a service-driven approach while performing front desk duties and conducting nighttime financial audits.

• Welcome guests with sincerity and genuine warmth during arrival, showing empathy and ensuring their experience is exceptional.
• Complete guest departures with a focus on satisfaction and address any concerns with understanding and professionalism.
• Perform overnight audit duties, including verifying and reconciling financial transactions from the day's operations.
• Engage with guests confidently and professionally, fulfilling special requests, resolving complaints efficiently, and providing information on hotel services, operating hours, in-house events, and staff contacts.
• Use multiple computer systems to manage guest check-ins, check-outs, room assignments, and daily reporting.
• Demonstrate strong commitment to teamwork and collaborative success.
• Process reservations, modifications, and cancellations in the absence of Reservations staff; assist with guest inquiries and call routing when Communications staff are unavailable.
• Partner with the Overnight Security Agent to maintain guest safety and secure resort grounds throughout the night.
• Move between front desk and hotel areas as required during the shift.
• Stand for the full duration of the shift.

Required Skills and Experience:

• A genuine, compassionate nature with a strong passion for hospitality, integrity, and reliability.
• Comfort expressing individuality and bringing authenticity to guest interactions.
• Ability to make informed decisions that prioritize guest needs and foster meaningful connections.
• Inspire and support coworkers to work collaboratively and succeed together.
• More than two years of professional experience in the service industry, preferably within luxury hospitality.
• Strong attention to detail, with responsibilities including auditing revenue records and processing nightly financial reports.
• Flexibility to work two overnight shifts as well as evenings, weekends, and holidays; ability to cover additional shifts as needed.

Preferred Qualifications:

• Experience in a luxury hotel, front desk, or audit-related role.
• Confidence in using multiple software systems and multitasking during high activity periods.

Compensation and Benefits:

• Complimentary stays at Four Seasons properties worldwide, subject to availability.
• Complimentary meals prepared by the culinary team.
• High-quality professional development and training programs.
• Competitive salary.
• Complimentary employee parking.
• Dining and beverage discounts.
• Spa discounts.
• Comprehensive medical benefits package including medical, dental, vision, and life insurance with domestic partner coverage.
• Parental leave.
• Pet insurance.
• 401(k) retirement plan.
• Paid time off.
• Sick leave.
• A culture that supports achievement and rewards it in meaningful ways.

About Four Seasons:

Four Seasons is recognized globally as a leader in luxury hospitality, consistently earning accolades for its commitment to excellence. The company's dedication to innovation, service, and employee well-being has resulted in more than two decades of recognition as a Great Place to Work. Employees enjoy opportunities for long-term career growth, international mobility, and meaningful professional fulfillment. Built on integrity, trust, respect, transparency, kindness, and inclusivity, Four Seasons celebrates diversity and encourages employees to be their authentic selves within its global family.