Business Analyst III

Business Analyst III

Contract Opportunity - Rate $59/hr

Onsite - Washington, D.C.

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Business Analyst III to work onsite in Washington, DC with our global client.

Overview

The Salesforce Business Analyst is responsible for driving end-to-end business analysis across Salesforce implementation workstreams within the Phoenix project. The role bridges business needs and technology solutions—translating functional requirements into well-defined user stories, solution specifications, and acceptance criteria aligned with Salesforce platform capabilities.

The Business Analyst will operate with a high degree of autonomy across complex functional areas, collaborates closely with Product Owners and Solution Architects, and ensures that business requirements are clearly articulated, traceable, and delivered in alignment with program objectives.

Job Description:

Business Analysis Requirement Elicitation

Lead engagement with business stakeholders to elicit, analyze, and document functional and non-functional requirements.

Translate business needs into detailed user stories, epics, and features aligned with Salesforce capabilities.

Ensure requirements are complete, consistent, testable, and aligned with program scope and priorities.

Backlog Management Refinement

Collaborate with Product Owners to define and maintain prioritized product backlogs.

Lead backlog refinement sessions, ensuring stories are well-defined, estimated, and ready for delivery.

Ensure alignment between business priorities and technical feasibility across Salesforce workstreams.

Solution Design Support

Work closely with Solution Architects and Technical Teams to translate business requirements into solution designs.

Support decision-making on configuration vs. customization, ensuring optimal use of Salesforce out-of-the-box capabilities.

Validate that proposed solutions meet business requirements and comply with enterprise standards.

Agile Delivery Support

Participate actively in Agile ceremonies including sprint planning, demos, and retrospectives.

Provide clarification to development teams throughout the sprint lifecycle.

Ensure continuous alignment between business expectations and delivery outcomes.

Stakeholder Management Communication

Act as the primary liaison between business stakeholders and delivery teams.

Facilitate workshops, requirement sessions, and solution walkthroughs.

Ensure clear communication of scope, requirements, and impacts of changes across stakeholders.

Testing Validation

Define acceptance criteria and support development of test scenarios and test cases.

Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT).

Validate delivered functionality against business requirements and ensure quality standards are met.

Traceability Documentation

Maintain end-to-end traceability from business requirements through delivery and testing.

Produce and maintain key artifacts including:

Business requirement documents

Functional specifications

User stories and acceptance criteria

Process maps and workflows

Deliverables

The Salesforce Business Analyst is expected to produce and maintain:

Epics, user stories, and acceptance criteria

Product backlog and backlog refinement outputs

Functional and business requirements documentation

Process flows, business workflows, and solution diagrams

UAT plans, test scenarios, and validation reports

Traceability matrices linking requirements to delivered functionality

Required Qualifications Experience

Proven experience as a Business Analyst on Salesforce implementation

Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)

Experience working in Agile/SAFe delivery environments

Strong skills in requirements analysis, stakeholder engagement, and documentation

Experience with tools such as Azure DevOps, Jira, or similar backlog management systems

Key Competencies

Strong analytical and …