Sales Floor Dept Supervisor, Pro Services

Company Overview:

Lowe’s is a purpose-driven home improvement retailer dedicated to serving communities and professionals with the tools, materials, and service they need to get the job done right. We’re focused on creating a positive environment where associates can thrive, grow, and contribute to delivering outstanding customer experiences.

Role and Responsibilities:

As a Sales Floor Department Supervisor for Pro Services, you will lead a team of associates to deliver exceptional service to our professional (Pro) customers. You’ll manage the day-to-day operations of the department, oversee customer interactions, and ensure optimal performance in sales, inventory, and merchandising. This role is vital to ensuring repeat business and satisfaction among Pro customers by fostering strong relationships and ensuring timely, expert service.

• Lead and train associates to deliver superior service to Pro customers.
• Serve as the primary contact for Pro customers, assisting with product selection, orders, and issue resolution.
• Build and maintain strong relationships with Pro customers to encourage loyalty and repeat business.
• Oversee department operations including task delegation, scheduling, and inventory management.
• Ensure products are properly stocked, priced, and organized on the sales floor.
• Implement merchandising strategies and maintain an organized and safe work environment.
• Train associates on product knowledge, customer service, and sales techniques.
• Onboard new associates and provide regular coaching and performance feedback.
• Achieve department sales, profit, and shrinkage goals.
• Track sales metrics and identify improvement opportunities.
• Monitor compliance with pricing, promotions, and corporate policies.
• Ensure safety protocols are followed and conduct regular safety checks.
• Collaborate with store management on inventory, customer feedback, and associate performance.
• Assist with store opening and closing duties as needed.
• Participate in team meetings to align on departmental goals and challenges.
• Provide personalized service to Pro customers, helping them manage orders and projects efficiently.

Required Skills and Experience:

• High school diploma or equivalent (or 5 years of retail experience if not met).
• 3 years of experience in a retail environment.
• At least 1 year of customer service experience, including 6 months working with Pro customers.
• Experience leading or supervising teams in a retail environment.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and perform physical tasks for extended periods.
• Ability to manage multiple priorities in a fast-paced setting.

Preferred Qualifications:

• 3 years of customer service experience in retail, preferably in Pro Services.
• Department management or leadership experience in a retail setting.
• Strong organizational and communication skills.
• Familiarity with inventory and project management systems.
• Knowledge of construction, hardware, or home improvement products.

Compensation and Benefits:

• Competitive hourly pay with performance-based incentives.
• Medical, dental, and vision insurance options.
• 401(k) with company match and pension plan.
• Employee discounts and stock purchase program.

About Lowe’s:

Lowe’s is committed to being an equal opportunity employer. We value diversity and foster an inclusive environment where every associate can succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.