French Speaking Solutions Consultant - Work In Sofia, Bulgaria

French Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals in high-growth customer support services environments where language expertise and problem-solving excellence are at the heart of everything. At Mercier Consultancy Group, we don't just fill positions — we build careers, shape teams, and elevate the standard of customer experience delivery across Europe.

Job Overview

We are currently seeking a highly motivated and customer-focused individual to join our growing team in Sofia, Bulgaria, in the exciting French Speaking Solutions Consultant position in Bulgaria. This role sits within the dynamic Customer Support Services industry and is ideal for a fluent French speaker who is passionate about delivering outstanding client experiences, resolving complex queries, and providing tailored solutions with professionalism and efficiency. If you are exploring French-speaking jobs that offer genuine career progression, a vibrant international work culture, and exceptional financial rewards, this opportunity with Mercier Consultancy Group is precisely what you have been looking for.

Key Responsibilities

Serve as the primary point of contact for French-speaking clients, delivering prompt, accurate, and empathetic support across multiple communication channels including phone, email, and live chat.

Diagnose and resolve customer issues efficiently within the customer support services framework, ensuring first-contact resolution wherever possible and escalating complex cases appropriately.

Provide tailored product and service solutions to French-speaking customers, actively listening to their needs and recommending the most suitable course of action.

Maintain detailed, accurate records of all customer interactions and case outcomes within the CRM system, adhering to data integrity and compliance standards at all times.

Collaborate closely with internal departments including technical support, billing, and account management teams to ensure seamless end-to-end customer journeys.

Meet and consistently exceed individual and team KPIs, quality benchmarks, and customer satisfaction targets set by the customer support services leadership team.

Proactively identify recurring client pain points and contribute insights and feedback to process improvement initiatives that enhance the overall customer experience.

Participate in ongoing training programmes, team briefings, and knowledge-sharing sessions to remain fully up to date with products, services, and best practices in customer support.