Veterinary Receptionist; Care Coordinator - Stoney Pointe Pet Hospital

Position: Veterinary Receptionist (Care Coordinator) - Stoney Pointe Pet Hospital

Location: City of Rochester

Role

Full-time Veterinary Receptionist (Care Coordinator)

Pet Vet Care Centers' Stoney Pointe Pet Hospital in Rochester, NY is seeking a Veterinary Receptionist (Care Coordinator) to join the team.

Position Overview

Contribute to the success of a high-performing organization by performing a range of administrative and customer service tasks, supporting the hospital and ensuring exceptional client care.

Key Responsibilities

• Provide excellent customer service in-person, over the phone, and during high-stress situations
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments
• Handle basic medical emergencies for pets and owners, ensuring safety and well-being
• Assist with medication pickups, inquiries, and provide information about services and products
• Input and manage data in practice management software, including billing and accounts
• Assist with retail sales, weighing pets, processing faxes, and maintaining records
• Reconcile cash drawer and perform end-of-day duties for accurate financial transactions

Qualifications (Required)

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Preferred Skills (Nice to Have)

• Customer service experience or experience in the veterinary field

Schedule

Day shifts throughout the week with some flexibility. Rotating Saturdays from 8:00 AM-1:00 PM are required.

Pay Range

$16.50 — $19 USD per hour

What We Offer

• Medical, dental, and vision insurance
• Paid parental leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team member pet discounts
• Emotional wellbeing support—including Calm app access and 24/7 Employee Assistance Program
• CE stipends and career development resources

Grant Circle—a relief fund for team members facing personal hardship

• Local hospital culture backed by national resources

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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