Landscape Account Manager

Position

As a Landscape Account Manager, you are responsible for growing and serving a portfolio of commercial landscape clients. You build trusted relationships, help clients make informed decisions about their properties, and identify opportunities that improve their landscapes while growing your portfolio.

Working alongside our operations team, you ensure clients receive exceptional service, consistent quality, and practical solutions that create long-term value. Success in this role is built on earning trust, communicating proactively, and becoming a valued advisor to every client you serve.

Key Responsibilities

Client Relationships

• Build and maintain strong, professional relationships with clients through consistent communication and responsiveness.
• Understand each client's goals, priorities, and expectations to provide thoughtful recommendations and exceptional service.
• Lead the onboarding of new clients and ensure a smooth transition into ongoing service.

Client Advising & Portfolio Growth

• Develop a thorough understanding of each client's business and property objectives.
• Help clients make informed decisions by presenting practical landscape solutions that improve safety, appearance, sustainability, and long-term value.
• Identify opportunities for enhancements, expanded services, and new relationships that contribute to portfolio growth.
• Prepare recommendations and proposals that align with each client's priorities.
• Develop and maintain a pipeline of prospective clients through networking, referrals, community events, and business development activities.

Quality Assurance

• Conduct regular property inspections to verify work meets Klausing Group's quality standards and client expectations.
• Proactively identify concerns, communicate solutions, and follow through until issues are resolved.
• Work closely with production teams to ensure consistent service delivery.

Communication

• Serve as the primary point of contact for your clients.
• Respond promptly to questions, concerns, and requests while maintaining clear and professional communication.
• Coordinate effectively with internal teams to ensure client expectations are understood and achieved.

Leadership

• Represent Klausing Group's values through professionalism, accountability, and integrity.
• Foster collaboration across departments while promoting a culture of safety, quality, and continuous improvement.
• Lead by example and contribute to a positive, team-oriented work environment.

Experience & Skills

• Strong relationship-building and interpersonal communication skills.
• Ability to identify client needs and develop practical, value-driven solutions.
• Sales aptitude with the ability to develop new business and grow existing accounts.
• Excellent organization, time management, and follow-through.
• Ability to prioritize competing demands while managing multiple client relationships.
• Passion for landscaping, horticulture, and managing landscapes to the highest utility.
• Proficiency with Microsoft Office and the ability to learn company software systems.

Success Metrics

• Growth of assigned client portfolio.
• Landscape enhancement sales and achievement of sales goals.
• Client retention and satisfaction.
• Quality audit results and proactive issue resolution.
• Development of new client relationships.
• Consistently representing Klausing Group's values and delivering exceptional client experience.

Position Requirements

• Associate or bachelor’s degree in horticulture, arboriculture, landscape operations, business, or a related field preferred.
• Landscape industry experience or demonstrated success in a client-facing professional services role preferred.
• Valid driver's license and insurable driving record.
• Strong written and verbal communication skills.
• Self-motivated, organized, and committed to continuous learning.

Company

The idea for the Klausing Group was formed in 1992 by two teenage brothers on a mission to buy a car. They started with a lawnmower and some fliers promising that “we’ll cut class to cut your grass.” Eventually, they cut enough grass to buy the car. And they kept going. The company mission has since evolved, and Klausing Group has become an industry leader redefining what your landscaping should do for your business, your neighbors, and the environment.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.