IT Manager

IT Manager

Role Summary

The IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup. This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology.

You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, help desk support, and lightweight office network administration. You will also support employees with secure remote access solutions, including Tailscale, while partnering closely with the Platform Engineering team, which owns network architecture, ACLs, and mesh policy. As the company scales, you'll help define processes, policies, and systems that improve reliability, security, and employee experience, while remaining close to the work yourself.

This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck.

Who You Are

Operationally focused: You enjoy keeping systems running smoothly and improving them over time

Hands-on and accountable: You’re comfortable owning IT issues end-to-end, from troubleshooting to resolution

Detail-oriented: You understand that small operational details have outsized impact on employee experience

Self-sufficient: You can manage your own workload, prioritize effectively, and ask for help when needed

Service-minded: You view IT as a partner to the business, not just a support function

Responsibilities / Essential Functions

IT Operations Support

Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows

Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding

Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV) and reliable network connectivity

Maintain reliable office connectivity and support company remote access (Tailscale), including device enrollment, user access, and first-line troubleshooting, coordinating with the platform team on network and access policy.

Identity, Devices Security

Administer the organization’s identity and access management systems, including role- and group-based access controls

Implement and maintain mobile device management (MDM) and corporate asset management programs

Develop, document, and enforce IT policies, security practices, and acceptable use standards

Support cybersecurity best practices related to endpoints, access controls, and employee tooling

Tools, Vendors Budget

Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)

Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization

Track IT spend and support budgeting and forecasting as the company grows

Team Process Development

Help define IT processes, documentation, and standards as the organization scales

Recruit, onboard, and manage future IT support staff as needed

Continuously identify opportunities to improve reliability, security, and employee experience

Minimum Qualifications

Bachelor’s degree in Computer Science, IT Administration, or a related field—or equivalent practical experience

5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role

Strong experience supporting a hybrid workforce across macOS and Windows environments

Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools

Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)

Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling

Working knowledge of networking fundamentals (WiFi, DNS, basic troubleshooting), ideally with Ubiquiti/UniFi equipment, and comfort supporting remote access tools.

Strong communication skills with a customer-service mindset

Preferred Qualifications

Experience implementing or working within an IT Service Management (ITSM) framework

Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar

Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar).

ITIL v4 Foundation certification (or equivalent experience)

Experience supporting teams in a startup or high-growth environment

Some of our Benefits:

Generous PTO and company holiday policy + company paid Short Term Disability

100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost

Child Care Benefits an…