Bilingual Calling Center Supervisor

Telemarketing Supervisor – Bilingual fluent in Spanish and English

Lead Our Telemarketing Team at Family Insurance Sales

Family Insurance Sales, a fast-growing auto insurance agency with multiple locations in Los Angeles County, is seeking a motivated bilingual (English & Spanish) Telemarketing Supervisor to lead our in-office calling team.

This role oversees three key call functions:

• Retention Department – monthly payment reminder calls
• Calling Center – offering quotes and setting up office appointments
• Cancellation Department – notifying customers of policy cancellations and scheduling appointments to reinstate

This is a hands-on leadership role ideal for someone with strong sales experience, call center management background, and the ability to coach, train, and mentor a team daily.

Important — Role Structure

Since we are currently rebuilding our team, this role will require 100% hands-on calling in the beginning. As the team grows, the role will transition to approximately 70% call production / 30% leadership responsibilities.

Who This Role Is For

We're looking for a leader who can:

• Coach, train, and mentor representatives — these are three distinct skills, and we're looking for demonstrated experience in all three
• Maintain call quality, structure, and accountability across all three departments
• Drive performance on both activity (call volume, talk time) and outcomes (retention, reinstatement, appointments)
• Work on-site, in-office, alongside the team

Qualities We're Looking For

• Great energy and great tonality
• Strong character and professionalism
• Charismatic — able to break the ice and build genuine human connection with clients
• Empathetic, with strong emotional intelligence
• Good listener and problem solver
• Creative thinker with storytelling ability
• Persuasive, positive, and highly motivated

What We Offer

• FIG University – our in-house virtual training platform for structured lessons, coaching content, and skill development
• Full training provided — insurance experience is a plus but not required
• Fast-growing firm with multiple locations across Los Angeles County
• Excellent pay plus benefits
• Management and growth opportunities available

Requirements

• 2–3+ years of overall call center experience
• Prior call center supervisory/management experience preferred
• Minimum 1 year of sales experience
• Bilingual — fluent in Spanish, with strong English communication skills
• Self-motivated, charismatic, energetic
• Excellent communication skills
• Immediate opening

Compensation

Hourly plus bonuses — $18–$24/hour, based on experience (let me know if you want to adjust this)

To Apply

Call (323) 633-0085 and ask for Rudy Figueroa, VP of Sales — or leave a voicemail

Email your resume

Family Insurance Sales is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Pay: $18.00 - $22.00 per hour

Work Location: In person