Customer Service Representative (CSR) / Dispatcher (DSR)

CSR | Customer Service Representative Job – Sacramento, CA

Do you want a CSR position in a company that will invest in your growth, seek your ideas, value the important role you play in the team’s success, and reward your hard work with exciting advancement opportunities?

Providing outstanding customer service to our clients on a consistant basis is essential to our success, and our CSR Team is recognized as being one of the top 2% in the nation.

We are looking for a friendly & outgoing person to join our best-in-practice CSR/Dispatching team. Our culture recognizes individuals who have the vision to see the road ahead and the ambition to plot its course. If you like to help people and have a professional and enthusiastic approach to customer service – we want to talk to you!

Key Tasks:

Promote customer satisfaction by converting incoming customer calls into booked service appointments

You will need to learn the call script in order to sound professional and authenticwhen speaking with our customers

Participate in training so that you grow and develop as a professional

Maintain and update our customer database with complete and accurate information

Maintain communication with dispatch and your manager

Experience:

2+ years CSR/Dispatching Experience

Additional Requirements:

Available for on-call dispatching rotation from home

Clean DMV & Criminal Record-background check will be conducted before hiring.

Full Time With Competitive Wages (DOE)

401K with company matching

Fully paid life insurance polices

Ongoing top industry training and personal development

Joining a great team of people who want to see you succeed

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#J-18808-Ljbffr The Trenchless Co.