Senior Field Service Engineer

Quantum-Si is seeking a highly skilled and motivated Senior Field Service Engineer to play a critical role in scaling our global service organization. This individual will combine hands-on field support with the development of service processes, infrastructure, and best practices to support a growing installed base of advanced life science instrumentation. The ideal candidate is both technically strong and operationally minded, capable of resolving complex issues in the field while helping build the foundation for a world-class service organization.

Key Responsibilities :

Field Service Execution

Install, maintain, troubleshoot, and repair advanced life science instrumentation in customer laboratories

Perform preventative maintenance, calibrations, upgrades, and system validations

Support instrument relocations and ensure systems meet operational specifications

Customer Support and Escalation Management

Diagnose and resolve complex hardware, software, and system integration issues

Serve as a technical escalation point for critical customer issues

Collaborate with internal engineering and support teams to drive rapid resolution

Service Infrastructure Development

Develop and refine service procedures, manuals, and troubleshooting protocols

Partner with product management and commercial leadership to define service contract offerings

Help establish global service models including training programs, parts strategies, and depot operations

Contribute to the development of service documentation including IFUs, manuals, knowledge base articles, FAQs and training videos

Cross-Functional Collaboration

Partner with R D to identify failure trends and drive product improvements

Support Sales and Field Applications teams with pre- and post-sales activities

Provide feedback from the field to inform product design, usability, and reliability

Operational Excellence

Document all service activities in CRM or case management systems

Track and report key service metrics including uptime, response time, and resolution performance

Manage multiple service cases and projects simultaneously

Deliver a high level of customer satisfaction as measured by service feedback and retention

Connectivity and IT Integration

Support instrument connectivity in customer environments including secure networks

Enable remote diagnostics and cloud-based system integration

Work with customer IT teams to ensure compliance with security and data requirements

Qualifications :

Bachelor's degree in engineering , Physics, or a related technical field

5+ years of field service experience supporting capital equipment in biotech, diagnostics, life sciences , medical device or equivalent industry

Strong experience with fluidics and optical instrumentation systems

Experience connecting instruments to enterprise or cloud-based networks in secure environments

Proficiency with CRM or service management systems such as Salesforce

Excellent troubleshooting, analytical, and problem-solving skills

Strong communication and interpersonal skills with a customer-first mindset

Ability to work independently while collaborating effectively across teams

Valid driver’s license and ability to obtain a passport for international travel a s required

Leadership Expectations

Serve as a technical expert and leader within the field service organization

Mentor and support the development of junior field service engineers

Drive continuous improvement in service operations and customer experience

Work Conditions

This position is based in San Diego, California with significant field travel

Travel requirement of up to 70 percent, including overnight and international travel

Ability to lift up to 50 pounds and work in laboratory environments

Exposure to biological samples and hazardous materials may be required

Compensation and Benefits

The estimated base salary range for this role in the United States of America is: $135,000 – $155,000.

Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.

Equal Opportunity Statement

Quantum-Si is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

Quantum-Si does not accept agency resumes.