Trust & Safety Specialist

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com .

Our Trust Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.

What You’ll Do

Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform

Leverage data to identify patterns and trends in escalated incidents

Identify procedural gaps to develop efficiency and effectiveness within the team

Manage critical and high-risk situations appropriately and with a sense of urgency

Adjudicate user background screenings while adhering to geographic compliance regulations

Adhere to legal and risk-related policies and procedures

Partner with law enforcement as needed when managing ongoing investigations

Investigate, audit, and decision on sender Gig related claims

Research industry standards and best practices to improve internal processes

Reduce company losses by assessing internal and external liabilities

Partner with the Legal team to conduct investigative research and support external user communications

What You Bring

At least 2+ years of experience in a trust safety or risk related role

Exceptional verbal and written communication skills, with an ability to empathize and establish trust

Knack for problem solving using investigative and analytical skills

Proficiency in Salesforce or other CRM systems

Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements

Thrive in a fast-paced and agile environment, and navigate ambiguity with ease

Why Roadie?

Competitive compensation packages

100% covered health insurance premiums for yourself

401k with company match

Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)

Flexible work schedule with unlimited PTO

Monthly 3-day weekends

Monthly WFH stipend

Paid sabbatical leave- tenured team members are given time to rest, relax, and explore

The technology you need to get the job done

This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.