Phone Receptionist at Krause Estate Planning & Elder Law Center Oregon, WI

Phone Receptionist job at Krause Estate Planning & Elder Law Center. Oregon, WI.

Are You the One?

Phone Receptionist

Full-Time . Starting $12 – $15 /hr.

Estate Planning and Elder Law firm with offices in Oregon, WI, Brookfield, WI , and Madison, WI is looking for a friendly, professional, compassionate and level-headed, A++ Phone Receptionist to join our team.

Instructions for application are at the end of this document.

We are a law firm dedicated to providing our clients with the best-damned estate planning, elder law, and probate services possible. We do this by living by our five Core Principles of:

Love , Compassion , Integrity , Teamwork, and the constant Pursuit of Excellence .

Our founder, a retired Army JAG officer, leads this small but quickly growing boutique practice. We want members on our team who are fierce, strong, and compassionate as well as ethical, professional, and trustworthy. You must be committed to helping others and want to be a part of something extraordinary.

We are seeking a full-time phone receptionist to work in our Oregon office but would consider a work-from-home position for the right candidate. You would be in the Oregon, WI office for the first couple of months for onboarding and training on our systems.

Breaking the Mold

You will be investing yourself to grow a firm and create a culture that will break the mold and change people’s lives. You believe: “good enough” sucks; you want to push harder and achieve more.

You must understand and embody our Core Principles . We want referrals from clients who become raving fans, not repeat business from miserable ones. We want to deliver an experience that is above and beyond the norm. We want you to be so awesome that you have a cult of raving fan clients.

Our Systems

We have written scripts and process trees to guide you in your learning of the job. You must be willing to fully adopt our existing systems but also help us continuously improve them.

You will have measurable benchmarks on a weekly, monthly, and quarterly basis.

You must be familiar with providing exceptional customer service and administrative support. You will be a key contributor to the overall success of our firm by ensuring smooth communication, efficient workflow, and excellent customer experiences.

Pay

Pay is at or above market including the ability to earn bonuses. The starting base salary will be $12 to $15 hourly depending on experience. You will be part of our monthly bonus program, plus benefits.

Team

We strive to become our best selves. We are a team that looks out for one another, and we all look out for our clients. We provide opportunities for our team members to grow personally, professionally, and financially.

We will want you to develop a knowledge of our clients and recognize those who you’ve talked with before. We pride ourselves on personal service, and one of the hallmarks of that personal service is recognizing who our clients are.

If you want to join an energized team like this, keep reading, or skip to the end where you will find application instructions!

What are some of the characteristics that you must have?

You are someone who loves older adults and is responsible, friendly, outgoing, and discreet. You see the glass half full . We have no place for toxic people and workplace drama. Our team is outstanding and does amazing work. We communicate all the time and openly. We acknowledge our mistakes and apologize when we have affected others negatively.

We are looking for someone who is not afraid of Windows computers. This will be your working environment, and we do not allow work on personal computing devices.

You need to be able to talk to clients and staff in a manner that is confident , kind , and candid . Because we deal with folks of advanced age and varying education levels, you must have patience and be compassionate. While it is important to show that you care about our clients, it is more important to actually care about them.

Requirements

If you believe that this is the “home” you’re looking for – a place where excellence is rewarded, where you can be significant, and where you love coming to work every day – then please apply. If you hope for a position where you can put in minimal effort, please don’t waste our time. Life is short.

If this ad was too vague or boring for you, then below is a more detailed list of qualifications.

Keep in mind that even though we’ve specifically asked only excellent people to apply, not-so-excellent people will inevitably still apply. So, we’ve devised a series of tests to weed those people out. If you are as serious about this position as we are, then you’ll follow it through to the end. If not, then let’s all be glad we figured that out now rather than later.

Qualifications

• Excellent communication skills, confidence on the phone.
• Integrity and professionalism.
• Experience in call handling.
• Sales experience a plus.
• Familiarity with Windows 10/11, MS Word, E…