Quick Service Restaurants (QSR) Lead - Eataly Flatiron

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met

Trains, motivates, mentors and organizes team members

Purchases supplies, beverages and equipment per the direction of the QSR General Manager

Monitors inventory, checks orders and distributes supplies as needed throughout the department

Manages transactions and ensures accurate accounting

Records shift notes and assists with administrative duties such as scheduling when needed

Ensures department complies with all quality, health, safety and sanitation standards

Documents, investigates and resolves guest incidents

Performs other duties as required or assigned

High school graduate or equivalent; post-secondary degree preferred

2+ years of lead or supervisory experience in food service

Math skills and ability to handle money accurately

Strong knowledge of steps of service

Excellent communication and problem-solving skills

Knowledge of coffee and coffee production

Knowledge of Italian cuisine and beverage preferred

Job Requirements

Availability to work onsite with a flexible schedule often including evenings, weekends and holidays

Ability to lift up to 50 pounds

Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Compensation: The hourly compensation for this role is $22-$25 per hour.

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

EAT authentic Italian food at our restaurants, cafés and to-go counters

SHOP a selection of high-quality Italian, local and homemade products

LEARN through our classes and our team’s product knowledge