Sales Representative - Total Wireless

About Us

Total Wireless, powered by Verizon’s award-winning 5G Ultra Wideband network, is revolutionizing prepaid wireless with unbeatable value, transparency, and community-focused service. As we expand into new markets, we’re seeking driven sales professionals to introduce customers to our price-locked plans, cutting-edge network, and customer-first ethos.

Role Overview

As an Expert Wireless Sales Associate, you’ll be a pioneer in establishing Total Wireless as the go-to prepaid provider in a market dominated by competitors. Your mission: Convert skeptical shoppers into loyal customers by leveraging Total’s network superiority, unbeatable pricing, and community-driven values.

Key Responsibilities

Customer Conversion & Sales Excellence

• Confidently articulate Total Wireless’ competitive advantages (Verizon’s 5G Ultra Wideband, 5-year price guarantees, tax-inclusive plans) to counter objections and outperform rivals.
• Close sales by tailoring plans to customer needs (e.g., families, travelers, budget-conscious users).
• Master promotions like Free 5G devices, Home Internet and Tablet add-on plans to drive urgency.

Competitive Market Expertise

• Stay informed about competitors’ tactics (e.g., competitors pricing changes, coverage gaps) and position Total as the smarter choice.
• Use localized knowledge to address regional network strengths (e.g., “Verizon covers rural areas the competition often misses”).

Community Building

• Build trust as a neighborhood expert, not just a salesperson.

Operational Excellence

• Process activations, upgrades, and device trades efficiently.
• Maintain Key Performance Metrics (KPI’s) and monthly targets.
• Maintain compliance with inventory and sales reporting.

Qualifications

Must-Have:

• 2+ years of retail sales experience (wireless, tech, or consumer electronics preferred).
• Proven ability to meet/exceed sales targets in competitive environments.
• Deep understanding of wireless networks (5G Network, Coverage Maps, Roaming, Home Internet) and plan structures.
• Exceptional communication skills with the ability to simplify technical jargon (e.g., “Ultra Wideband = 12x faster streaming”).
• Resilience to thrive in a new market with low brand awareness.

Preferred Skills:

• Bilingual (Spanish/English) to serve diverse communities.
• Familiarity with Metro, Cricket, and Boost plans and customer pain points.
• Experience using point-of-sale systems.

Perks & Benefits

• Compensation: Competitive base pay + commissions + performance incentive spiffs
• Bi-Weekly & Monthly Commission pay

Why Join Total Wireless?

• Be a Market Maker: Shape Total’s presence in a new territory with the backing of Verizon’s #1 network.
• Sell with Integrity: No fine print, no price hikes, no pressure—just honest solutions.
• Growth Culture: We invest in your success with ongoing coaching and training.

Pay: $14.00 - $15.00 per hour

Work Location: In person