Bank Call Center Representative - Evening

Bank Call Center Representative - Evening

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Location: Savannah, GA

We’re looking for a dependable and empathetic Bank Customer Service Representative to support our customers during evening hours, when timely assistance is especially valued. In this remote call center role, you’ll handle a variety of banking inquiries and transactions with professionalism and care, ensuring secure, accurate service while helping clients feel confident and supported outside of traditional business hours.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

Key Responsibilities

• Respond promptly to customer calls and online inquiries.
• Investigate and resolve account‑related issues.
• Provide guidance on banking products and services.
• Accurately document all customer interactions.

Candidate Qualifications

• High School Diploma/GED.
• 1–2 years of customer service experience (banking preferred).
• Strong numeracy and communication skills.
• Availability for evening or extended hours.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).

Compensation & Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:

Earn PTO and paid holidays.

• Incentives & Rewards:

Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.

• Health Benefits:

Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

• Retirement Savings:

Secure your future with retirement savings programs, where available.

• Disability Insurance:

Short‑term disability coverage is available to help protect you during unexpected challenges.

• Life Insurance:

Access life insurance options to safeguard your loved ones.

• Supplemental Insurance:

Accident and critical illness insurance.

• Career Growth:

With a focus on internal promotions, employees enjoy significant advancement opportunities.

• Paid Training:

Learn new skills while earning a paycheck.

• Fun, Engaging Work Environment:

Enjoy a team‑oriented culture that fosters collaboration and engagement.

• Casual Dress Code:

Be comfortable while you work.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodations

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a…