Customer Support Representative

Customer Support Representative

Job Summary:

Starbucks is seeking Customer Support Representative to prepare beverages, assist customers, and support daily store operations in a fast-paced coffee shop environment. Customer Support Representatives are responsible for taking customer orders, operating the register, preparing coffee and espresso drinks, making cold beverages and food items, maintaining a clean work area, restocking supplies, and providing friendly customer service.

Key Responsibilities:

• Produce coffee, espresso, and cold beverages following the prescribed recipes and quality criteria of the company.
• Precisely record customer orders and manage payment processing utilizing the register for cash and credit transactions.
• Ensure that customer care is amiable, expedient, and adapted to individual preferences.
• Handle food items and ensure correct treatment in adherence to food safety standards.
• Ensure that the work area, equipment, and customer spaces are maintained in a clean state.
• Ensure cups, ingredients, and supplies are restocked as needed throughout the working hours.
• Provide aid with drive-thru tasks where necessary.
• Work in tandem with colleagues to guarantee timely and precise completion of orders.

Qualifications:

• Previous customer service or food service experience preferred but not required.
• Skillfulness in performing well in a fast-paced work atmosphere and managing multiple tasks with precision.
• Proficiency in both interpersonal communication and relationship-building.
• Fundamental math knowledge essential for navigating transactions and financial dealings.
• Availability needed for early mornings, evenings, weekends, and holidays.

Benefits:

• Healthcare, dental, and vision insurance options.
• An employer-sponsored retirement savings program that includes a matching contribution from the company is known as a 401(k) plan with company match.
• Paid time off.
• Benefits for workers that include partner discounts and complimentary drinks during their shifts.
• Tuition assistance programs.
• Implementing tip sharing within the team and exploring the option of performance-related salary enhancements.

About Us:

Starbucks is focused on creating a warm and inviting space where customers and employees alike feel appreciated. Our dedicated team members, known as partners, are essential in providing exceptional service and building relationships within the community.