Restaurant Service Lead

A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly’s full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.

Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service

Ensures exceptional service standards are consistently met and that activities are carried out effectively

Inspects dining room and storage areas to ensure compliance with health and safety regulations

Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM

Assists with administrative and operational duties as needed

Documents, investigates, escalates and resolves all employee and guest incidents

Performs other duties as required or assigned

2+ years of supervisory experience in food service

Understanding of steps of service

Excellent communication and problem-solving skills

Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred

Knowledge of Italian cuisine and beverage preferred

Job Requirements

Availability to work onsite with a flexible schedule often including evenings, weekends and holidays

Ability to lift up to 50 pounds

Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Food Handler’s License preferred

Benefits and Perks

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

and more!

Compensation: Pay rate is $18 an hour plus tips.

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

EAT authentic Italian food at our restaurants, cafés and to-go counters

SHOP a selection of high-quality Italian, local and homemade products

LEARN through our classes and our team’s product knowledge