[US-DC] Senior Regional Director, Operations

Senior Regional Director, Operations

Newark NJ, Irving TX, Phoenix AZ

The Senior Regional Director of Operations will lead and develop the supply chain and fulfillment operations across the network supporting Meal Kit business. You will have multi-site ownership be responsible for the operations strategy, optimization, as well as execution. As a key contributor to a critical area in our business, you’ll define and implement how we bring our products to our customers.

You will...

Have multi-unit facility oversight with the responsibility of all budgetary and operational aspects of each location

Travel 75% of the time to multiple locations within your region

Manage field Senior Leadership including Site Director teams

Collaborate with internal teams including Finance, People, Network Planning, Engineering Continuous Improvement to drive innovation across field DCs

Manage key metrics and KPI’s relevant to the business and operational excellence

Skillfully manage the demands of a dynamic, high-growth environment and lead both corporate and field employees through change initiatives.

Create a fun and engaging work environment to enable all employees to feel connected to the company’s vision and values.

Identify supply chain risks, and develop tools and mitigation strategies for alternative plans

Identify valuable production and leadership methodologies, present areas of opportunity to the leadership team, and drive the establishment of new initiatives and best practices

Play an integral role in site level project execution, capacity planning, day-to-day operations

Embrace and guide others through change and continuous improvement, aligning the team to both short- and long-term priorities. This includes allocating resources and mobilizing people to achieve targets with consistently monitoring progress and measuring success.

Foster a culture of accountability, performance and best-in-class employee engagement to drive results and creative thinking. Lead with integrity, empathy and curiosity, providing coaching, feedback and productive insights to help people be at their best.

Build establish a strong team with a leadership pipeline; coach and develop talent

Be the liaison between site operations and other functions within Headquarters

Ensure adequate communication of company goals and priorities to the Fulfillment Center teams

Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance

Drive Safety, quality, cost, and delivery, while growing and expanding capabilities of each site

Share and exchange operational best practices between all HelloFresh centers while auditing for compliance to established process standards

Reward and recognize performance and execute on progressive discipline, as needed

Instill a customer-focused mindset committed to delivering the highest quality product

You are…

Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risks, able to roll up sleeves and get involved

Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo

Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments but agile enough to switch between tasks quickly

Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization

Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic and data to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans

Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You have...

Bachelor's Degree required - Master's preferred

15+ years of experience managing multi-unit facility operations in a Food/Beverage/e-commerce fulfillment/distribution center setting

APICS CPIM or CSCP certification (preferred)

Progressive supply chain leadership roles

Demonstrated ability to enforce metrics that drive efficiency, measure performance and reduce costs

Strong strategic thinking skills coupled with demonstrated ability to be hands-on and tactical

Demonstrated record of team building, mentoring and change management.

Motivated, developed and managed multi-unit centers consisting of 500+ employees in each center

Strong knowledge of demand management, labor planning, forecasting tools, and operations planning.

Familiarity with FSMA, HACCP, SQF

Previous experience/best practices implementing and using continuous improvement/lean tools such as; Six Sigma, 5-S, Lean Manufactur…