IT Support Technician, South Africa (R300k - R370k Annual)
Indiko Data · TELECOMMUTE · Posted Jul 3, 2026
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Join Indiko Data
Are you an experienced IT Support Technician looking to develop your skills within a modern, cloud-first Managed Service Provider?
Indiko Data is a UK-based MSP with an established and growing remote support team in South Africa. We provide technical support and managed services to a wide range of organisations across the UK, helping our customers remain secure, productive and resilient.
We are a Microsoft Cloud Solution Provider and an Acronis Platinum Service Provider, supporting a diverse range of technologies and customer environments. Our team operates entirely remotely across the UK and South Africa, combining the flexibility of home working with the support of a close-knit and collaborative team.
We're looking for an experienced IT Support Technician with strong customer service skills, a genuine passion for technology and a desire to continue developing their expertise. You'll work alongside experienced colleagues, gain exposure to a wide variety of customer environments and technologies, and play an important role in delivering exceptional service to our customers.
Why Join Us?
At Indiko Data, you'll be more than just another person on the service desk.
You'll join a supportive team that values collaboration, knowledge sharing and continuous improvement. We actively encourage professional development and provide opportunities to expand your skills across Microsoft 365, Azure, security, networking, backup technologies and modern cloud platforms.
As a smaller MSP, you'll enjoy exposure to a broad range of technologies and customer scenarios, allowing you to develop practical experience far beyond a typical siloed support role.
About the Role
As an IT Support Technician, you will provide first-line remote technical support to our customer base, acting as an important first point of contact for service requests.
You will:
Respond to support requests received by email and telephone
Perform initial investigation, troubleshooting and ticket triage
Escalate incidents to senior engineers when required
Work collaboratively with colleagues to meet customer SLAs
Maintain accurate and professional ticket records
Participate in customer communications via email, telephone, video calls and screen-sharing sessions
Contribute to and utilise our internal knowledge base and operational procedures
Participate in a rota-based support service, including weekend cover
This role forms part of a rota-based support desk covering client business hours. Participation in early and late shifts as well as weekend on-call is an essential requirement of the position.
Who Will Succeed in This Role?
This role is best suited to someone who already has professional experience in IT support and is looking to continue developing their technical and customer service skills within a supportive MSP environment.
Candidates with previous MSP experience will be particularly well suited to this role, as they will already understand the importance of customer communication, service levels, prioritisation and managing multiple support requests simultaneously.
The successful candidate will be comfortable troubleshooting common issues across Microsoft 365, Windows and networking technologies, whilst knowing when to seek guidance from colleagues or escalate issues appropriately.
Our customers vary in size, sector and technical complexity, so the successful candidate should enjoy learning, researching unfamiliar issues and working collaboratively with their teammates to deliver positive customer outcomes.