Sr Systems Specialist (Full Stack, Cloud)

Company Overview:

For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.

Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.

Position Overview:

As a member of a cross-functional engineering team, you will contribute across the full software delivery lifecycle, spanning application development, systems engineering, and DevOps. This role is designed for a versatile, mid to senior-level technologist who is comfortable working across the stack—from frontend interfaces and backend services to infrastructure, automation, and deployment.

You will partner with internal teams and customers to design, build, deploy, and support scalable, secure, and high-performing solutions . This includes contributing to architecture, development, cloud infrastructure, and operational excellence, while continuously improving system reliability and developer productivity.

We are especially interested in individuals who thrive in a collaborative environment, proactively solve complex problems, and are eager to leverage modern tooling and AI-assisted development (including tools such as Claude) to accelerate innovation and streamline workflows.

Essential Duties:

Design, develop, and maintain full-stack applications, APIs, and supporting systems across cloud and on-prem environments

Build, deploy, and manage infrastructure and services using modern DevOps practices (CI/CD, containerization, Infrastructure as Code)

Collaborate with cross-functional teams to define requirements, design solutions, and deliver high-quality software and system enhancements

Support application and system lifecycle management including installation, configuration, upgrades, monitoring, and performance optimization

Troubleshoot and resolve complex technical issues across software, infrastructure, and networking layers

Implement automation to improve system reliability, scalability, and operational efficiency

Contribute to architectural decisions and promote best practices in software engineering, security, and system design

Develop and execute testing strategies (unit, integration, and system testing) to ensure reliability and maintainability

Utilize AI-assisted development tools (e.g., Claude) to enhance productivity, code quality, troubleshooting, and documentation

Provide technical guidance, documentation, and knowledge sharing to team members and stakeholders

Deliver excellent customer support through issue resolution, training, and ongoing technical consultation

Continuously evaluate and improve tools, processes, and development workflows

Perform other duties as assigned

Commitment to Statement of Shared Values

Knowledge, Skills Abilities:

Development Engineering

Generally, requires 5+ years of experience in software development, systems engineering, or DevOps-related roles

Proficiency in one or more programming languages (e.g., Java, Python, JavaScript/TypeScript)

Experience building and supporting full-stack applications and RESTful APIs

Understanding of modern software design principles (modularity, scalability, maintainability, performance)

Familiarity with frontend frameworks (Angular, Vue, or similar) and backend frameworks (Spring Boot, FastAPI, or similar)

Cloud, DevOps Infrastructure

Experience with cloud platforms such as AWS and related services (compute, storage, networking, monitoring)

Hands-on experience with containerization and orchestration tools (Docker, Kubernetes)

Experience with Infrastructure as Code tools (Terraform or similar)

Familiarity with CI/CD pipelines and tools (Git, Bitbucket, Bamboo, or similar)

Understanding of system observability, logging, monitoring, and performance tuning

Systems Networking

Working knowledge of Linux and Windows operating systems

Experience with scripting and automation (Bash, Python, or similar)

Understanding of networking fundamentals (TCP/IP, DNS, HTTP/S)

Familiarity with web/application servers and system integration concepts

Data Integration

Experience with relational databases (PostgreSQL, Oracle) and/or NoSQL solutions

Understanding of data structures, API integration, and data exchange formats (JSON, XML)

AI Modern Development Practices

Experience or strong interest in leveraging AI-assisted deve…