Property Support Specialist Utah SLC

Property Support Specialist

BUSINESS SUCCESS DIVISION — FORGE CENTRAL

Who We Are

Forge is a Seattle- and Salt Lake City-based start-up whose mission is to make space for people to live vivid stories in valued communities. Guided by this purpose, Forge aims to be the leading force in urban property management, crafting immersive, high-performing communities where stories thrive and value is realized. Forge leads with predictive analytics, leveraging leading indicators to address challenges before they arise.

Centralized experts engineer iterative improvements to business processes, controlling costs. While many competitors sacrifice service for cost efficiency, Forge delivers operational precision without compromising tenant satisfaction.

Who We Need

We’re seeking a detail‑driven operational specialist who thrives at the intersection of leasing workflows, system accuracy, and centralized administrative support. As a Property Support Specialist, you’ll serve as a dedicated support partner to a small group of Community Managers, handling the high‑volume, time‑sensitive, and systems‑driven tasks that keep multiple properties running smoothly.

You’ll manage the bulk of payments, notices, documentation, and Entrata workflows—providing the operational backbone that allows Community Managers to focus on resident relationships, onsite leadership, and delivering an exceptional experience. This role is ideal for someone who enjoys structured processes, cross‑departmental coordination, and being the steady, reliable administrator behind essential business functions.

What You’ll Do

Leasing & Resident File Administration

• Prepare and process renewal offers, track responses, and update lease terms with accuracy and care.
• Generate new lease documents in coordination with Leasing Brokers and Compliance, ensuring compliance and a smooth resident experience.
• Monitor lease execution milestones, flag outstanding steps, and maintain clean, complete resident files.
• Generate lease renewal offers and cross-collaborate with site teams to generate and administer lease renewals.
• Support eviction documentation, ensuring files meet legal and regulatory requirements.

Payments & Document Processing

• Deposit resident payments with attention to eligibility, timing, and accuracy.
• Sort, digitize, and route incoming resident documents and mail to the correct departments.
• Maintain confidentiality and precision when handling financial and resident information.

Delinquency Coordination

• Prepare and organize late‑payment notice packets for on‑site posting.
• Contact delinquent residents to provide payment support and available resources.
• Maintain organized delinquency and eviction records to support legal timelines.

Entrata Systems Support

• Provide first‑line troubleshooting for Entrata settings, permissions, and workflow issues.
• Support system audits, data cleanup, and configuration projects led by the Systems Engineer.
• Help maintain standardized Entrata practices across all properties.
• Assist in developing and improving automated leasing and operational workflows.

Cross‑Team Collaboration & Backup Support

• Partner closely with Community Managers to ensure smooth execution of leasing, payments, notices, and resident file accuracy.
• Coordinate with Accounting, Compliance, and Leasing to ensure alignment on tenant status and financial records.
• Provide backup support for Compliance and Leasing Administration during absences to ensure continuity.
• Serve as a flexible resource for Forge Central, stepping in where operational support is needed most.

Portfolio Expansion Support

• Support onboarding of new properties by extending systems support, documentation processing, and Entrata troubleshooting.
• Help integrate new portfolios into Forge Central workflows with consistency and accuracy.

Your Impact Will Be Measured By

• Timeliness and accuracy of lease processing and execution
• Clean, compliant resident files and documentation
• Accuracy and timeliness of payment and document processing
• Reliability of delinquency and eviction support
• Responsiveness and effectiveness in Entrata troubleshooting
• Smooth integration of new properties into centralized workflows
• Internal team satisfaction with support provided

The Ideal Match

You’re organized, dependable, and energized by keeping systems running cleanly behind the scenes. You bring exceptional