General Manager

General Manager

City Wide Facility Solutions – Southeastern Wisconsin

Milwaukee, Wisconsin

Lead People. Drive Growth. Create Impact.

Are you an emotionally intelligent leader who can inspire teams while driving accountability and results? Are you energized by building culture, solving problems, and helping others succeed? Can you confidently lead through growth, change, and organizational challenges while maintaining positivity and professionalism?

At City Wide Facility Solutions, we believe leadership is more than managing operations — it is about creating influence, developing people, building trust, and generating a lasting ripple effect throughout our company and community.

City Wide Facility Solutions in Milwaukee, Wisconsin is seeking an exceptional General Manager to lead and grow our Southeastern Wisconsin business. This is a high-impact executive leadership opportunity for someone who thrives in a fast-paced, growth-oriented environment and possesses the emotional intelligence, operational discipline, strategic mindset, and leadership presence necessary to inspire teams and drive long-term success.

The General Manager will oversee all aspects of the business including sales, operations, client retention, financial performance, leadership development, and organizational culture. This individual will play a critical role in shaping the future of the company while leading with accountability, vision, positivity, and operational excellence.

This role is ideal for a leader who can balance strategy with execution, performance with people development, and growth with culture.

Who We Are

At City Wide Facility Solutions of Southeastern Wisconsin, we’re more than a facility management company. We are a people-first, purpose-driven organization committed to creating a lasting Ripple Effect throughout our clients, employees, contractors, and community.

Our culture is built on servant leadership, integrity, teamwork, community impact and the belief that excellence is achieved when we lift others up. We celebrate wins, support our employees and contractors like family, always aim to be 1% better every day, and never lose sight of the bigger picture: helping our clients, contractors, and communities thrive.

ALSO ..........

Interested in joining our team but not selected for the General Manager role? Please ask about our newly opened Sales Executive position. This is an excellent opportunity to get your foot in the door with our organization, offers six-figure earning potential, and provides a clear path for career growth. Many successful leaders start in sales, and we'd love to discuss whether this role may be a better fit for your background and goals.

Key Responsibilities

Leadership & Culture

• Lead with integrity, humility, professionalism, and emotional intelligence.
• Create a culture centered around accountability, teamwork, positivity, continuous improvement, and operational excellence.
• Inspire, coach, and develop leaders throughout the organization.
• Foster an environment where employees feel supported, challenged, valued, and empowered to grow.
• Set the emotional tone and leadership standard for the organization through consistent communication and behavior.
• Build trust and alignment across all departments and teams.

Business Growth & Strategy

• Develop and execute strategic growth initiatives that drive revenue, retention, and profitability.
• Lead and support sales initiatives focused on expanding market presence throughout Southeastern Wisconsin.
• Identify opportunities for operational improvements, scalability, and long-term business growth.
• Analyze key business metrics and financial performance indicators to drive informed decision-making.
• Maintain focus on strategic priorities while balancing daily operational demands.

Operations & Performance

• Oversee daily operations across sales, operations, finance, administration, and client management functions.
• Ensure operational consistency, accountability, and alignment with company standards and expectations.
• Drive performance through clearly defined scorecards, goals, and measurable outcomes.
• Improve client satisfaction, retention, and Net Promoter Score (NPS) performance.
• Build operational systems and processes that support sustainable long-term growth.

Financial Oversight

• Manage budgeting, forecasting, and financial planning responsibilities.
• Maintain strong understanding of financial statements, profitability, labor management, and operational efficiency.
• Ensure responsible stewardship of company resources and financial performance.

Relationship Management

• Cultivate strong relationships with employees, clients, independent contractors, vendors, and community partners.
• Represent the company professionally within the Milwaukee business community.
• Strengthen partnerships that contribute to long-term organizational success.

Leadership Expectations

The successful candidate will demonstrate:

• Exceptional communication an…