Seasonal Operations Dispatcher / Operations Coordinator

Help Build the Future of Municipal Operations

At Really Clean Streets (RCS), we're not just collecting leaves - we're redefining how municipal field services are managed. Based in North Chesterfield, Virginia, RCS is a small, but growing business that runs leaf collection programs for cities, towns and counties who want to provide their residents with a world-class service.

We're building one of the most professional, technology-driven, and operationally disciplined municipal services organizations in the industry, and we're looking for an exceptional Operations Dispatcher / Operations Coordinator to become the communication hub of our field operations during leaf season (October through April).

About the role

If you thrive in a fast-paced environment, enjoy solving problems, communicating with people, coordinating moving pieces, and making an immediate impact every day, this may be the opportunity you've been looking for. This is also a great role for someone who wants the summer off!

This is not a traditional dispatcher position.

This is an operations leadership role that directly influences field performance, customer satisfaction, fleet readiness, employee accountability, and the success of our municipal partnerships.

Your Mission

As the Operations Dispatcher / Operations Coordinator, you will serve as the Operational Control Center for our field operations.

You'll coordinate Drivers, Ground Crew, Maintenance, Customer Service, Field Operations Supervisors, Contractors, and Executive Leadership to ensure every day runs safely, efficiently, and professionally.

You'll be the person everyone depends on to keep operations moving.

What You'll Do

Every day is different, but your responsibilities will include:

Daily Operations

• Coordinate daily field operations from start to finish.
• Dispatch Drivers and Ground Crews.
• Monitor route progress and operational performance.
• Communicate with Drivers throughout the day using Microsoft Teams and company technology.
• Coordinate route adjustments when necessary.
• Ensure operational issues are communicated quickly and accurately.

Fleet Coordination

• Coordinate equipment breakdowns and repairs.
• Communicate with Maintenance regarding equipment status.
• Track asset availability.
• Monitor operational readiness throughout the day.

Customer Coordination

• Work closely with Customer Service regarding resident concerns.
• Coordinate responses to customer escalations.
• Ensure operational follow-up is completed.
• Help deliver exceptional customer experiences.

Operational Support

• Maintain operational documentation.
• Coordinate contractor activities.
• Track operational metrics.
• Support leadership with reporting and administrative functions.
• Assist with planning, scheduling, and continuous improvement initiatives.

The ideal candidate is someone who:

• Loves organization and process.
• Thrives under pressure.
• Enjoys solving problems.
• Communicates professionally.
• Thinks several steps ahead.
• Can prioritize multiple responsibilities at the same time.
• Maintains composure during busy operations.
• Takes ownership.
• Enjoys helping others succeed.
• Wants May through September off.

What Makes You a Great Fit

You are:

• Highly organized
• Dependable
• Positive
• Calm under pressure
• Detail-oriented
• Self-motivated
• Professional
• Team-focused
• Adaptable
• An excellent communicator

Most importantly...you enjoy helping teams succeed.

Preferred experience includes one or more of the following:

• Dispatch
• Transportation
• Fleet Operations
• Logistics
• Public Works
• Waste or Environmental Services
• Construction
• Operations Coordination
• Emergency Communications
• Customer Service Leadership
• Scheduling
• Route Planning

Qualifications

• High school diploma or equivalent required.
• Dispatch, logistics, transportation, operations, or customer service experience preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Comfortable using computers and learning new software.
• Ability to multitask in a fast-paced environment.
• Ability to commute to our North Chesterfield office; Valid driver's license preferred.
• Experience with the following also preferred: Microsoft Teams, Microsoft Office Suite, GPS or Routing Software, Fleet Management Systems, Operational Reporting

Why Join Really Clean Streets?

We're building something special.

At Really Clean Streets, you'll become part of a team that believes in:

• Professionalism
• Accountability
• Teamwork
• Continuous Improvement
• Leadership Development
• Employee Growth
• Customer Service Excellence

We hire people - not resumes.

We invest in our employees because we believe our people are our greatest competitive advantage. This position offers opportunities to grow into leadership and operational management roles as the company continues to expand.

Schedul…