Director, Program Business

Title : Director, Program Business

Location : Morristown, NJ / Dallas, TX / Austin, TX / San Jose, CA

Reports To : Chief Program Underwriting Officer, Spinnaker

About Hippo:

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.

Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.

If you're energized by building what's next, we'd love to meet you.

About You:

We are seeking a committed, experienced, and energetic individual to join our team. This is a collaborative leadership role accountable for program management and underwriting of a sub-portfolio of programs within Spinnaker. The ideal candidate will be self-motivated, a change leader that challenges and continuously improves existing processes and procedures, as well as a subject matter expert in personal lines, commercial lines, program management and compliance.

What You'll Do:

A Director, Program Business, Spinnaker, you will act as “CEO” of a number of Spinnaker programs. You will have primary P L responsibility for the book of business, and you will be responsible for setting program annual goals which will include strategies and tactics for profit, growth, expense management, and allocation of catastrophe capacity. A key strategic part of the role is relationship management, and you will act as the primary interface with each program, to include their Claims TPA, reinsurers and the brokers.

Day-to-day responsibilities include:

Represent your assigned programs as a member of the Spinnaker senior leadership team

Accountable for ensuring your programs are in compliance with our contractual terms and follow all regulatory compliance requirements

State filing review/signoff along with broader program-specific teams

Quality and accuracy of the deal-specific business terms

Responsibility for each program meeting strategic objectives as stated by the CEO and senior leadership team

Oversight of onboarding checklist(s) for new programs assigned to you

Oversight of renewal strategy in collaboration with Finance and Operations

Collaborate with Finance and Operation to ensure monthly reinsurer reporting are done correctly

Collaborate with Finance and Operation to ensure account reconciliation, including review and approval of account balances due MGAs/reinsurers

Collaborate with Finance and Operation to ensure claims and treaty reporting, including review and approval of program-specific claims and IBNR are done correctly

As needed, participate in the new business development process, in collaboration with the broader team

Review of potential new business opportunities

Collaborate with the Hippo Reinsurance team to ensure:

Specific reinsurance placements are done correctly and timely

Participate in industry conferences/events; marketing and reinsurer visits as needed

As owner of each program, and in addition to the broader duties outlined above, program specific responsibilities include:

Overall P L responsibility for programs in your portfolio. Implement action steps to improve underwriting results of programs as necessary

Develop annual growth and profit plans for the program

Develop and/or amend underwriting guidelines specific to each program

Plan, manage, and evaluate work of program administrators/MGAs

When applicable, develop and manage CAT management objectives including PML management in conjunction with Hippo risk management department

Direct responsibility for portfolio management of assigned programs including but not limited to, management/allocation of limit accumulations, remediation or culling of unprofitable business, and oversight of remediation of MGAs with unsatisfactory audit results

Work with program brokers and MGAs to place reinsurance specific to the program and coordinate with Hippo risk management department. Responsible for ensuring signed reinsurance agreements are loaded to contract database (Lexion)

Collaborate with Spinnaker Claims department to monitoring claim activity on program and act where appropriate (e.g. underwriting guidelines, forms development, claims operations)

Key Program Audit responsibilities include:

Conduct underwriting audits and quality reviews to validate compliance with all underwriting guidelines and quality standards are met

Conduct termination and run-off processes for discontinued programs

Must Haves:

7+ years of risk management experience in personal and/or commercial insurance positions of increasing responsibility required

Bachelor’s degree required

Proficient with setting and negotiating Reinsurance Programs

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