Receptionist Front Desk Overnight Temporary

Position Overview

Front Desk Agent position is responsible for providing exceptional customer service, handling guest check‑in and check‑out processes, and assisting guests with inquiries and requests. The Front Desk Agent plays a key role in creating an exceptional and welcoming experience for guests while ensuring efficient front desk operations.

Essential Duties and Responsibilities

Greet guests warmly and efficiently handle their check‑in and check‑out procedures

Provide a personalized experience, ensuring their preferences and special requests are met

Assist guests with inquiries, requests, and information about the hotel's facilities, services, and local attractions, striving to exceed guest expectations

Respond promptly to guest inquiries, concerns, and complaints with empathy and professionalism

Take ownership of any issues and follow through to ensure guest satisfaction

Answer phone calls and respond to emails professionally, addressing guest inquiries and routing calls to the appropriate departments

Manage cash transactions accurately and responsibly, including guest payments, room deposits, and cash float reconciliation

Maintain the front desk area, ensuring it is organized, clean, and presentable at all times

Handle guest complaints or issues promptly, taking ownership to resolve concerns and elevate matters to the Front Office Manager when necessary

Maintain guest privacy and uphold hotel security procedures, verifying guest identification and providing secure access to guest rooms

Foster positive guest relations by demonstrating a courteous and professional demeanor and anticipating guest needs

Identify opportunities to upsell hotel services, room upgrades, and packages to enhance the guest experience

Coordinate with other hotel departments, such as housekeeping, engineering, and reservations, to meet guest requirements and ensure seamless operations

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

High school diploma or equivalent is required

Previous experience in a front desk, guest services, or customer‑facing role within the hotel or hospitality industry is preferred but not mandatory

Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds and cultures

Strong organizational and multitasking abilities to manage guest inquiries, check‑ins, and other front desk responsibilities efficiently

Proficiency in using hotel reservation systems, property management systems (PMS), and other front office software

Customer‑centric mindset with a passion for delivering exceptional guest experiences

Attention to detail to ensure accurate guest information, reservations, and billing

Professional appearance and conduct, with a warm and welcoming demeanor

Must be willing and able to work a flexible schedule to include nights, holidays, and weekends

Work in a fast‑paced, busy, and somewhat stressful environment

Certificates, Licenses, Registrations

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confin…