Commercial Account Manager

Essential job responsibilities include but are not limited to:

Supports and demonstrates IMA’s core values

Values and understands the importance of diversity, equity, and inclusion among all IMA associates

Serves as the day-to-day contact for all client requests within a book of business (comprised of a mix of Mid-Market Large/Complex accounts) and with direction from the Account Executive, prepares (or delegates where applicable) all relevant renewal materials (Premium Loss summary, exposures, coverage comparison, premium rate, etc.)

Owns meeting facilitation, client interactions, negotiations, technical analysis, and program design with minimal oversight from AE

Supports in winning new business supports AE with new client onboarding

Demonstrates ability to anticipate client problems and provide solutions proactively

Using the client workbook, and under the direction of the Account Executive, creates the marketing submission, and manages ongoing negotiations with carriers

Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review

Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed

Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation master approval, on-demand certificates, basic contract reviews, policy endorsements, resolves coverage and premium discrepancy issues, and conducts audits on expired and/or non-renewed policies

As needed, serves as a team lead, mentor, and/or manager for other Account Managers within the department. This includes ensuring quality control standards of the team are continually maintained and works with the Commercial Lines Leader regarding department strategies, needs, and performance

Required Experience and Skills include but are not limited to:

5+ yrs. applicable insurance experience with specialty experience preferred

Ability to work within AMS and maintain data completeness standards

Possesses strong organizational skills

Ability to work independently, and lead special project assignments

Demonstrates ability to build underwriter and client relationships

Ability to delegate to appropriate parties when necessary

Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)

Holds or is pursuing formal specialty designation [ARM, CPCU, Industry specific designation] preferred

Some travel required (up to 30% depending on book of business industry)

Strong communication skills both written and verbal

Competencies Traits:

Professionalism

Manage Client Relationships

Agility/Flexibility

Interpersonal skills

Communicating

#LI-JS1

Compensation Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend , Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

2020-2023 Business Insurance Magazine Best Places to Work in Insurance

2023 Inc. Magazine’s Best Workplaces

2023 Denver Business Journal’s Best Places to Work

2022-2023 Connecticut Top Work Places

2021-2…