Functional Business Analyst

A Business Analyst (BA) bridges the gap between business needs and technical solutions by gathering and analyzing requirements, facilitating communication between stakeholders and the development team, and designing practical solutions. They support project management by defining scope, timelines, and deliverables, and ensure quality through testing and validation. Their role enhances operational efficiency, reduces costs, improves decision-making, boosts customer satisfaction, and fosters innovation and growth, ultimately contributing to the organization’s success.

Key Responsibilities:

Requirement Gathering: Collaborating with stakeholders to understand and document their needs and translating these into detailed technical requirements.

Communication Facilitation: Acting as a bridge between the business side and the development team to ensure clear and effective communication.

Solution Design: Assisting in designing solutions that meet business needs while considering technical feasibility and cost-effectiveness.

Project Management Support : Helping to define project scope, timelines, and deliverables, and assisting in project planning and management.

Quality Assurance: Participating in testing and validation processes to ensure the developed applications meet the specified requirements and are free of defects.

Documentation: Creating and maintaining comprehensive documentation for all processes, requirements, and changes.

Stakeholder Engagement: Regularly interacting with stakeholders to gather feedback and ensure their needs are being met throughout the project lifecycle.

Training and Support: Providing training and support to end-users and other stakeholders to ensure they can effectively use the developed applications.

These responsibilities ensure that the developed applications align with business goals, are delivered on time, and meet quality standards.

Skills and Competencies:

Good written and verbal communications

Good research and analysis skills

Good problem identification and problem-solving skills

Ability to work independently as well as in teams

Self-motivated

Time management

Customer relationship management

Knowledge of Rollins applications desired but not required

Experience in planning and applying information technology to one or more business functions.

Experience:

B.S. or B.A. degree or equivalent experience

Has a minimum of 5 years working as a business analyst or similar type position

Key Attributes:

Analytical Thinking: The ability to analyze complex business problems and develop effective solutions.

Communication Skills: Strong verbal and written communication skills to effectively convey requirements and solutions to stakeholders and technical teams.

Technical Proficiency: A solid understanding of relevant technologies, software development processes, and tools.

Problem-Solving: Resourcefulness and creativity in finding solutions to business challenges.

Attention to Detail: Meticulous attention to detail to ensure accuracy in requirements and documentation.

Project Management: Skills in managing projects, including defining scope, timelines, and deliverables.

Stakeholder Management: Ability to engage and manage relationships with various stakeholders to gather requirements and provide updates.

Adaptability: Flexibility to adapt to changing business needs and project requirements.

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.

CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.

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