Operations Data Analyst

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small big wins.

INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives you cherish the differences in each individual that you interact with.

You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.

You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.

Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.

You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Operations Data Analyst

As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation.

Location : Hybrid | USA | Full-time | Preference for Dallas, TX, New York, NY and Washington, DC

Responsibilities :

Data Collection Reporting

Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence

Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity

Deliver daily, weekly, and monthly performance reports to the leadership team

Ensure data accuracy and consistency across all reports and tracking tools

Performance Analysis Insights

Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity

Support the leadership team with data requests, ad hoc analyses, and performance deep dives

Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders

Flag data anomalies or performance concerns to leadership in a timely manner

Reporting Infrastructure Process Support

Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program

Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations

Identify opportunities to streamline data collection and reporting processes and recommend improvements

Document data definitions, reporting processes, and data sources to ensure consistency and continuity

Collaboration Program Support

Work closely with the leadership team to align reporting with program goals and performance standards

Respond to data requests from cross-functional partners in a timely and accurate manner

Support special projects and initiatives requiring data analysis or reporting as assigned

Other duties and responsibilities as assigned

Requirements :

Bachelor’s degree in Business, Data Analytics…