Customer Care Specialist

Job Title: Customer Care Specialist / Call center representative

Location: Mesa, AZ 85201 – Hybrid

Pay range: $21.50 - $22.00 – Bilingual candidates will make $23/hr. after training.

Position Type/Duration of Assignment: Call Center – 8 months – Possible extensions

Hours/Schedule(if training schedule include here): 6am-2:30pm/7am-3:30pm depends on daylight savings.

Must haves:

• Call Center or Fast paced operations environment
• High school diploma/GED completed
• Strong computer skills
• Excellent multi-tasking skills.
• Spanish is plus

Job Description:

• High School Diploma or GED equivalent
• 6 months+ customer service experience (call-center preferred).
• Basic computer skills with the ability to navigate between applications, including Microsoft Office
• Passion for working in a team and being collaborative, but able to work independently.
• Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.
• Flexibility to work any shift. Current hours of operation are between the hours of 9:00AM to 5:30PM EST time M-F.
• Bi-lingual (Spanish) is a plus!

What You'll Do:

• Handle high-volume servicing calls with professionalism, patience, and a positive attitude.
• Resolve customer concerns related to violations and billing issues, demonstrating empathy and problem-solving skills.
• Maintain accurate documentation and comply with company policies and regulatory standards.
• Keep a calm and professional tone, even when faced with tough or unhappy customers.
• Potential bilingual communication in Spanish is a significant plus, enhancing service quality.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Pay: $22.00 - $23.00 per hour

Work Location: In person