Customer Service Representative, Work from Home
Coldwater Law Offices Lillis & Jansen PC · Memphis, Tennessee · Posted Jun 30, 2026
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Lillis & Jansen PC . HIRING for a Customer Service Representative
Work for a positive company with a business culture and core fundamentals to be the best!
Base Pay plus commission and bonuses.
Customer Service Representative will be responsible for working from a home office and local REMOTELY.
The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by Lillis & Jansen PC . To do well in this role, you need to be a people -person who is detail oriented and posse a strong interested in exceeding expectations.
Responsibilities:
- Ensure customer satisfaction and provide professional support.
- Communicate and coordinating with colleagues as necessary.
- Communicate with customers through various channels (i.e., phone, email, chat, etc.).
- Resolve customer complaints and de -escalate situations or escalate to team lead or Manager and/or other internal resources necessary
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Knowledgeable in our products and services
- Keep records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
Requirements
- At least 18 years of age
- Aptitude to multi -task and adjust quickly to change in a busy financial service center
- Familiarity with CRM systems and practices
- Previous contact center experience
- High school diploma or equivalent
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- 2 years of recent financial experience
- Ability to contribute in a fast paced, team -oriented environment
Benefits
- 401(k)
- Referral program
- Employee discount
- Paid time off
- Health insurance
- Flexible schedule
- Dental insurance
- Vision insurance
Skills:
Call Centers, Claims Processing, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Financial Services, Multitasking, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Team Lead/Manager, Vision Plan, Work From Home
About the Company:
Coldwater Law Offices Lillis & Jansen PC