Senior Client Account Manager

The Role

Lord Abbett is seeking a senior member of the Client Account Management team to lead complex onboarding, implementation, and operational service activities supporting the firm’s institutional business. This role serves as both an operational lead and client service partner, responsible for managing the full institutional client lifecycle – from pre-sale operational support through onboarding, implementation, ongoing servicing, and lifecycle changes. The role is highly execution-oriented and requires strong project management capabilities, operational discipline, and the ability to coordinate across multiple internal and external stakeholders to deliver a seamless, high-touch client experience while maintaining a robust control environment.

This position is best suited for a candidate with deep institutional onboarding, implementation, and operational lifecycle management expertise and is comfortable operating in a complex, face-paced asset management environment. The ideal candidate is proactive, detail-oriented, and solutions-oriented, with a strong ability to manage complexity, drive execution, mitigate operational risk, and enhance the institutional client experience. This individual will play a critical role in scaling Lord Abbett’s institutional onboarding and client lifecycle management capabilities in support of the firm’s continued institutional growth.

The role is initially structured as a senior individual contributor position, with opportunities to mentor junior team members and potentially evolve into broader leadership responsibilities as the team scales.

We’ll Trust You To

Client Lifecycle & Operational Leadership

• Serve as the operational lead for institutional clients, supporting pre-sale operational diligence, onboarding, implementation, and post-sale operational servicing.
• Lead end-to-end onboarding and implementation of new institutional mandates, including separate accounts and institutional fund vehicles.
• Manage complex lifecycle events such as account transitions, portfolio launches, guideline updates, benchmark changes, account restructures, and funding events.
• Oversee account setup, documentation, funding coordination, and system configuration to ensure alignment with client mandates, operational requirements, and regulatory standards.
• Act as a senior operational partner to institutional sales, relationship management, portfolio management, and clients throughout onboarding and servicing activities.
• Deliver a high-touch, solutions-oriented client experience while maintaining strong operational discipline and governance standards.

Project Management & Execution

• Drive onboarding and lifecycle change events by establishing timelines, key milestones, governance checkpoints, and cross-functional dependencies.
• Manage multiple concurrent onboarding and implementation initiatives in a fast-paced institutional environment.
• Coordinate internal and external stakeholders — including Sales, Relationship Management, Portfolio Management, Legal, Compliance, Operations, Technology, clients, consultants, custodians, and third-party service providers — to ensure timely and accurate execution.
• Maintain and monitor onboarding pipelines, workflow activity dashboards, implementation status reporting, and service level expectations.
• Lead sign-off and readiness processes to ensure operational, legal, compliance, andclient deliverables are completed prior to implementation events.
• Ensure execution consistency, operational scalability, and strong process governance across onboarding and servicing activities.

Institutional Client Service & Stakeholder Engagement

• Serve as a senior point of contact for institutional client servicing needs and operational inquiries.
• Support client and consultant requests, including operational due diligence (ODD), RFIs/RFPs, onboarding documentation, and ad hoc servicing inquiries.
• Partner closely with Client Reporting teams to ensure timely and accurate delivery of standard and customized client reporting.
• Facilitate cash flow coordination, account funding activity, and operational communication across client accounts and external counterparties.
• Build strong working relationships across internal business partners and external service providers to ensure a coordinated client experience.

Risk Management & Operational Governance

• Identify, escalate, and mitigate operational risks associated with onboarding, servicing, implementation, and lifecycle management activities.
• Ensure adherence to firm policies, client guidelines, regulatory requirements, and operational controls.
• Support governance, audit readiness, and operational sign-off processes associated with institutional client onboarding and servicing.
• Maintain strong attention to detail and control discipline across all implementation and servicing activities.

Process Improvement & Technology Enablement

• Drive continuous improvement initiatives to enhance scalabi…