Medical Assistant Float

Job Title: Medical Assistant Float

Job Description

The Medical Assistant Float provides high-quality, team-based patient care in a pediatric-focused environment, supporting both clinical and administrative functions under the direct supervision of clinicians. This role combines traditional medical assistant duties with laboratory responsibilities, including performing phlebotomy and a variety of laboratory testing procedures. The Floater works across multiple offices, supporting either the medical assistant role or a dedicated laboratory role, to promote health and wellness in a safe, friendly, and patient-centered setting.

Responsibilities

• Provide team-based patient care under the direct supervision of a clinician in a pediatric-focused setting.
• Support clinicians and care management teams in assessing patients and maintaining chronic disease management.
• Perform all assigned clinical duties, including rooming patients, taking vital signs, and assisting with examinations and procedures as directed by the clinician.
• Perform all required laboratory testing procedures in accordance with established protocols and quality standards.
• Conduct phlebotomy procedures, including venipuncture, finger sticks, and heel sticks, ensuring patient comfort and safety.
• Accurately report laboratory results to the appropriate healthcare clinician in a timely manner.
• Alert the healthcare clinician of any critical or out-of-range laboratory values and document all critical reports according to policy.
• Utilize electronic medical records (EMR) systems to document patient information, laboratory results, and clinical activities accurately and efficiently.
• Apply medical terminology appropriately when communicating with clinicians, care teams, and documenting in the EMR.
• Provide patient-facing support with a professional, friendly, and compassionate demeanor, especially when working with pediatric patients and their families.
• Follow all clinical and laboratory safety protocols and infection control procedures to maintain a safe work environment.
• Float between multiple clinical sites according to the weekly schedule, reliably reporting to only one assigned site per day.
• Collaborate with other medical assistants, laboratory staff, and clinicians to ensure smooth patient flow and high-quality care across locations.
• Maintain current certifications, including Medical Assistant credentials (or equivalent experience) and Basic Life Support (BLS), and comply with all continuing education or competency requirements.
• Support administrative tasks as needed, such as scheduling assistance, documentation, and coordination of care, to enhance overall clinic efficiency.

Essential Skills

• Medical Assistant Diploma or Certification required, OR a minimum of 3 years of medical assistant experience in lieu of formal certification.
• Active Basic Life Support (BLS) certification required.
• Active and valid driver’s license required to travel between assigned clinical sites.
• Demonstrated flexibility and a strong desire or passion for working in pediatrics.
• Proficiency with electronic medical records (EMR) systems for clinical documentation and laboratory result reporting.
• Solid understanding of medical terminology for accurate communication and documentation.
• Competence in performing phlebotomy, including venipuncture, finger sticks, and heel sticks.
• Ability to perform laboratory testing procedures accurately and follow established protocols.
• Strong attention to detail and accuracy when documenting and reporting laboratory results, especially critical or out-of-range values.
• Ability to work effectively as part of a team-based care model, collaborating closely with clinicians and care management teams.
• Excellent interpersonal and communication skills for patient-facing interactions in a pediatric environment.
• Reliable transportation and willingness to float between multiple sites within the designated geographic area.

Additional Skills & Qualifications

• Medical Assistant Certification is strongly preferred when not meeting the experience equivalency.
• Pediatric experience is preferred and will be considered a strong asset.
• Experience working in a patient-facing, outpatient clinical or laboratory setting is beneficial.
• Comfort using computers throughout the workday to operate EMR and related clinical systems.
• Ability to adapt quickly to different clinic locations, teams, and workflows.
• Strong organizational skills and the ability to manage time effectively in a busy clinical environment.

Work Environment

This is a patient-facing role in an indoor clinical setting, primarily serving pediatric patients and their families. The Medical Assistant Float works across multiple outpatient sites in the Jacksonville and surrounding area, reporting to only one location per day based on a pre-established weekly schedule. The standard schedule follows a Monday through Friday, 10:00 a.m. to 7:00 p.m. shift, wit…