Assistant Store Manager; Self Storage

Position: Assistant Store Manager (Self Storage)

Assistant Store Manager Scope of Position

The Assistant Store Manager plays a key role in supporting the Store Manager, Area Manager, and District Manager to achieve the store's goals. This position involves collaborating closely with the team to enhance sales and customer acquisition and manage vendor relationships, contributing to overall store success. Additionally, the Assistant Store Manager is involved in executing departmental projects and initiatives, always emphasizing teamwork by working effectively with staff and customers.

The office operates on weekends, yet we offer flexible scheduling options to promote a balanced work‑life for our team.

The Assistant Store Manager will support efforts to maintain the store's alignment with brand expectations, including assisting with monitoring sales and occupancy statistics, ensuring a positive customer experience, maintaining cleanliness, and supporting facility operations.

What Makes an Assistant Store Manager at a Secure Space Self‑Storage Facility Different?

• We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Over 40% of our Area Managers started as Store Managers with Secure Space.
• 62% of move‑ins are completed online with the help of our US‑based customer success team. They arrive at your store already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our auctions are done online, no in‑person auctions.
• Co‑develop your shift schedules with your team, your input is valued and respected.

Assistant Store Manager Skills and Experience

• Minimum 1 year of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Provides consistent support to the Store Manager and acts as a backup in their absence.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll‑up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and quickly addressing and resolving issues.

Assistant Store Manager Responsibilities

• Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging the acquisition of positive reviews.
• Helps guide new customers through the rental process, ensuring smooth and efficient transactions.
• Assists in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secure.
• Aids in managing the accounts of past‑due tenants and supports the efficient processing of paperwork for the lien/auction process.
• Contributes to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
• Conducts daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep. This includes checking locks, cleaning units, stocking supplies, and performing light maintenance tasks.
• Performs light gardening work.
• Utilizes power tools for general maintenance of property and grounds.
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicates updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
• Shows flexibility in scheduling, being available for weekend and holiday work as needed, based on the facility manager’s hours and team schedules.
• This is not a comprehensive list of duties and job responsibilities. Additional duties may be assigned as necessary.

Assistant Store Manager

Physical Requirements

Qualified individuals must be able to perform the position’s essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the position’s physical requirements. Secure Space Management LLC would attempt to satisfy requests if the accommodations needed are reasonable and would not…