Dutch-Speaking Customer Experts for a Tech Leader - Work Remote In Bulgaria

Dutch-Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a strong reputation for transparency, professionalism, and candidate-first service, we have successfully placed thousands of skilled professionals in rewarding careers throughout Europe. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for Dutch-speaking professionals to join a globally recognised technology leader in the consumer electronics industry, working fully remotely from Bulgaria. This Dutch-Speaking Customer Experts for a Tech Leader position in Bulgaria is ideal for individuals who are passionate about cutting-edge consumer electronics products and delivering exceptional customer experiences. If you are seeking Dutch-speaking jobs that offer career growth, international exposure, and the chance to represent one of the world's most iconic tech brands, this role is your gateway to an extraordinary professional journey.

Key Responsibilities

Deliver outstanding customer support in Dutch via phone, email, and live chat, assisting clients with queries related to consumer electronics products, devices, and services.

Provide expert guidance on the setup, functionality, troubleshooting, and usage of a wide range of consumer electronics products including smartphones, tablets, smart home devices, and accessories.

Diagnose and resolve technical and product-related issues promptly, ensuring a seamless and satisfying customer experience at every interaction.

Accurately document all customer interactions, case details, and resolutions in the company's CRM system, maintaining high standards of data integrity.

Collaborate closely with internal technical and product support teams to escalate complex consumer electronics issues and ensure timely resolution for customers.

Stay up to date with the latest product launches, firmware updates, and developments within the consumer electronics portfolio in order to provide accurate, informed support.

Proactively identify customer needs and recommend appropriate products, upgrades, or services that align with their lifestyle and technology requirements.

Uphold brand values and quality standards at all times, contributing to a positive team culture and consistently meeting or exceeding performance targets.