Center Sales Director, Waltham

Position Overview

The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth’s values and service standards.

Essential Functions

Team Leadership & Development

Hire, train, and retain high-performing associates

Conduct regular coaching, feedback sessions, and performance evaluations

Cultivate a positive work culture that promotes accountability and motivation

Guest Experience Oversight

Ensure consistent delivery of exceptional service by all associates

Handle escalated guest issues and complaints with professionalism

Support the front desk team and model service excellence

Sales & Business Performance

Drive retail sales, Wax Passes, and service bookings

Monitor and achieve center KPIs and revenue goals

Execute local marketing strategies and community engagement

Administrative Operations

Create associate schedules and manage labor budgets

Maintain center compliance with training, licensing, and HR policies

Oversee daily operations including timekeeping, payroll, and deposits

Facility Management & Compliance

Maintain a clean, safe, and organized center environment

Ensure adherence to safety protocols and EWC standards

Audit inventory and handle product orders and EFT/payment processes