Inside Sales Representative

Title: Inside Account Manager

Location: Franklin, TN (Onsite)

Position Overview

The Inside Account Manager (IAM) is responsible for managing and growing a defined portfolio of customer accounts. Based in our Franklin office, this position is part of a centralized inside sales team and plays a key role in proactive account management, cross-selling, and executing a disciplined, CRM-driven sales strategy.

Account Management & Growth

• Own and manage a high-volume portfolio of customer accounts
• Ensure consistent purchasing activity and identify growth opportunities
• Drive increased share of wallet across product lines
• Position Novvia as the customer’s primary and preferred supplier

Customer Engagement

• Maintain regular outreach across all assigned accounts (minimum quarterly touchpoints)
• Execute a structured call cadence based on account size and opportunity
• Conduct ~100–150 customer conversations per week
• Serve as the main point of contact and trusted partner for customers

Cross-Selling & Collaboration

• Identify and execute cross-selling opportunities across business units
• Support assigned operating companies, with the ability to expand across the full portfolio
• Partner with field sales and internal teams to grow and strengthen relationships

CRM & Performance Tracking

• Accurately document all interactions, activities, and opportunities in CRM
• Maintain up-to-date account notes and contact records
• Use data to prioritize outreach and drive performance

Customer Support

• Respond to inquiries and resolve issues quickly and professionally
• Collaborate with internal teams (Operations, Customer Service, Sales, Finance)
• Assist with quoting, order follow-up, and account-related needs

Qualifications

Required

• High School Diploma + 2–3 years of relevant experience in account management, inside sales, or customer-facing roles
• or Bachelor’s degree in Business or related field
• Experience managing a high-volume book of business
• Strong communication, organization, and time management skills
• Ability to maintain high-volume outreach with consistency
• Experience using CRM systems
• Customer-focused with strong ownership and accountability

Preferred

• Experience in packaging, distribution, manufacturing, or industrial sales
• Exposure to multi-product or multi-business environments
• Experience with cross-selling or portfolio-based sales

What You’ll Get

• Ongoing coaching and professional development
• A collaborative, high-performing team environment
• Clear growth and advancement opportunities
• The tools and support needed to succeed

Benefits & Perks

• Competitive hourly base + uncapped bonus/commission structure
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off + company holidays
• Ongoing training and professional development
• Career growth opportunities within a growing organization
• Collaborative, team-oriented culture