Hotel Front Desk Receptionist

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Mitigate customer complaints as needed • Connect with the housekeeping department to ensure guest accommodations are ready • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • High school graduate, GED recipient, or equivalent

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