Key Account Manager

Key Account Manager (Industrial Automation)

Company: EFP Industrial Automation

Location: Dayton, Cincinnati, or Columbus, OH (Hybrid / Field Based Role)

Job Type: Full-time

Compensation: Base salary + performance incentives (commensurate with experience)

Benefits

• Competitive salary and performance-based incentives
• Health (including vision) and dental insurance
• Retirement savings plan with matching contribution
• Paid time off
• Opportunities for professional development and training
• A collaborative and dynamic work environment
• Exposure to a wide range of cutting-edge automation technologies

Job Summary

EFP Industrial Automation, a leading automation solutions distributor serving manufacturers in the Dayton, Cincinnati, and Columbus markets, is seeking a Key Account Manager to maintain and grow relationships and market share with our existing customers.

In this role, you will be the primary outside point of contact for your accounts – the first call they make when something goes wrong and the trusted advisor who helps them get more value from EFP’s portfolio. You are less focused on hunting for new logos and more focused on deepening relationships, solving problems quickly, and identifying opportunities to grow wallet share within your existing book of business.

This position reports directly to the President and is ideal for a customer-focused professional who thrives on being in the field, managing a busy and varied workload, and building long-term partnerships.

Responsibilities

• Serve as the first point of outside contact for existing customers – responding quickly to issues, troubleshooting problems, and qualifying the right solution.
• Proactively visit and maintain assigned accounts on a regular cadence to stay ahead of needs, changes, and opportunities.
• Develop a strong working knowledge of EFP’s core product lines – pneumatic, electro-mechanical, and robotic automation – to credibly support and advise customers.
• Identify and pursue opportunities to grow wallet share within the existing account base by uncovering unmet needs and introducing additional products or solutions.
• Collaborate with EFP’s customer care and engineering teams, as well as manufacturer partners, to resolve issues and deliver tailored solutions.
• Effectively manage your territory, prioritizing your time and call schedule to maximize coverage and customer impact.
• Track account activity, customer interactions, and opportunities using CRM tools.
• Represent EFP with a professional, service-oriented presence that reinforces customer confidence and loyalty.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field (or equivalent industry experience).
• Outside sales or account management experience in the manufacturing or industrial automation market preferred.
• Technical aptitude with the ability to learn and apply knowledge of pneumatic, electro-mechanical, and robotic systems.
• Strong interpersonal and communication skills – comfortable and confident in front of customers at all levels.
• Highly organized and self-directed, with the ability to manage time and priorities across a large, multi-stop territory.
• Proficient with CRM platforms and Microsoft Office.
• Valid driver’s license and ability to travel daily within the assigned territory (no overnight travel required).

About EFP Industrial Automation

EFP is a leading distributor of industrial automation components and solutions, representing top manufacturers across pneumatics, motion control, and robotics. We focus on helping our customers increase efficiency, safety, and productivity through innovative technologies and exceptional service.

Apply Today

If you’re a relationship-driven professional who takes pride in being the person your customers count on – and you’re ready to grow with a company that values your impact – we want to hear from you.

Apply today to join the EFP Industrial Automation team – where innovation meets service, and together, we deliver.

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Walk me through how you typically plan your week when you’re responsible for setting your own schedule. How do you balance customer visits with time for emails, phone calls, and internal follow‑ups?
• This position supports customers in the Tri-City Region with an office based in Dayton, OH. Are you able to travel daily by car within the tri-city region with occasional visits to the home office for training or meetings?
• A double-acting pneumatic air cylinder extends normally but retracts very slowly. What are the first things you would investigate/troubleshoot?

Work Location: Hybrid remote in Dayton, OH 45414