Customer Experience Specialist

We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process.The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach.ResponsibilitiesCommunicate clearly and professionally with customers via phone and emailUtilize multiple systems and technology platforms to efficiently address customer needsRespond to inquiries regarding products, pricing, order status, and availabilityPartner with internal teams to support customer requirements and resolve issuesProcess and validate customer orders accurately and efficientlyCoordinate order routing and fulfillment according to established proceduresManage assigned customer accounts while maintaining high service standardsInvestigate and resolve customer concerns, discrepancies, and service-related issues in a timely mannerAdhere to departmental policies, procedures, and performance expectationsQualifications1–3 years of customer service, order management, sales support, or related experienceExcellent verbal, written, and interpersonal communication skillsStrong analytical, organizational, and problem-solving abilitiesProven ability to manage multiple priorities while maintaining attention to detailDependable with a strong work ethic and commitment to customer satisfactionAbility to work independently and collaboratively within a team environmentCustomer-focused mindset with a process-oriented approachExperience with ERP systems and order management platforms is a plusBachelor's degree preferred