Claims & Risk Analyst

HelloFresh is seeking a Claims Risk Analyst to join our team! As a Claims Risk Analyst, you will support day-to-day operations across claims management, reporting, and insurance program administration. This role is primarily focused on supporting our Workers' Compensation program, while also assisting with a smaller portfolio of general liability, property, subrogation (recovery), and commercial auto claims as needed.

You will play a key role in ensuring claims are managed efficiently from intake through resolution by supporting claim intake, tracking, reporting, and timely claim processing. You'll maintain accurate claims data and dashboards while coordinating with internal stakeholders, third-party administrators (TPAs), carriers, and brokers to help drive claims toward successful resolution.

This position offers the opportunity to gain broad exposure across corporate risk management, including claims oversight, data analytics, return-to-work programs, insurance renewals, and continuous process improvement.

You will...

Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification

Monitor and support claims throughout the lifecycle by handling routine follow-ups, identifying aging or high-risk claims, and coordinating with adjusters to ensure timely progression

Prepare and support bi-weekly claim reviews, including compiling data, tracking action items, and maintaining TPA performance metrics

Build, maintain, and validate dashboards and reports across claims, trends, KPIs, and loss data to ensure accuracy and consistency

Analyze claims data to identify trends, emerging risks, and recurring root causes, and partner with internal stakeholders to support action planning

Track Return-to-Work progression for injured workers, and compliance-related data, including audit support and timely updates across systems

Track and support subrogation and recovery efforts, including follow-ups on outstanding items and documentation

Assist with insurance program administration, including exposure data collection, renewal support, and submission preparation

Review claim files and collaborate with TPAs on reserve adequacy and claim strategy

Partner cross-functionally to gather required documentation and support efficient claim processing

Participate in regular calls with carriers, brokers, and TPAs to support claim oversight and program execution

Support additional risk management and claims-related tasks as needed

At a minimum, you have...

2–3 years experience with workers' compensation claims, either as a claims adjuster or through direct involvement of an employer's Workers' Compensation program within a risk management function.

Bachelor’s degree preferred; will consider high school diploma with 2+ years of experience listed above

ARM, CPCU, CRM, AIC or other risk/insurance designations preferred but not required

Strong Excel and data analysis capabilities; Power BI and/or RMIS experience is a plus

A proactive and self-motivated mindset and are highly responsive to meeting the needs of our internal and external customer

Ability to work both independently and collaboratively in a team environment, while effectively prioritizing tasks and managing time

Ability to adapt to changing business needs, with a flexible approach to shifting priorities, processes, and responsibilities

You’ll get…

Competitive Salary 401k company match that vests immediately upon participation

Generous parental leave of 16 weeks PTO policy

$0 monthly premium and other flexible health plans

85% discount on your subscription to HelloFresh (as well as other product initiatives)

Employee Resource Groups

Collaborative, dynamic work environment within a fast-paced, mission-driven company

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range

$68,040 $81,000 USD

Colorado Pay Range

$63,000 $75,000 USD