Senior People (HR) Operations Manager

About Monstro

Monstro is a governed AI platform for regulated financial institutions. We give banks and wealth managers a way to deliver trusted advice digitally — to every client, not just the top tier.

Institutions already have the relationships, data, and context to understand each client. Monstro turns that understanding into advice. It gives every client the experience of a personal advisor: bringing together their full financial picture, identifying what matters, and delivering personalized guidance across investments, tax, retirement, insurance, legal, and more.

For clients, that means clearer decisions, proactive support when life changes, and a better view of their financial lives. For institutions, it means deeper relationships, more clients served consistently, and more of each client's financial life managed in one place.

What makes this possible is how the system is built. Every recommendation reflects the institution's own views, policies, and permissions. Every output is auditable, traceable, and reversible, and client data stays under the institution's control. Generative AI shapes how advice is designed; at runtime, execution is deterministic — so every output can be explained and stood behind, not just trusted.

The work

We are building for a high-stakes industry where the work has real consequences. The challenge is to make advice more personal and more available without making it less trusted — to build AI that institutions can audit, explain, and reverse, in a domain where being wrong carries real cost. That is a hard problem, and it is the reason to be here.

You will work on technology that brings real financial advice to people who have rarely had access to it. You will be expected to think clearly, move with urgency, hold a high bar, and take responsibility for work that matters. We are an early team building something ambitious, and what you do here will shape both the product and the company.

About the Role

This is a hands-on Senior People (HR) Operations Manager role at the heart of a fast-moving BankingTech AI company that's genuinely changing how financial guidance reaches people. You'll be the engine behind our US People function — the person who makes sure the foundations are solid, the processes run smoothly, and employees have a great experience at every stage of their journey with us.

We're building our People function the way the best AI Labs do — lean, intentional, and high-impact. That means thoughtful org design, a culture built on trust and performance, and operations that actually work. You'll be central to making that real in the US.

You'll work closely with our Global Head of Talent People Growth and report data/metrics directly to our Executive team. This isn't a strategy-from-a-distance role — you'll be hands-on in the detail, owning the work, and helping build an environment where people do the best work of their careers.

No two days look the same. You might be sorting a multi-state payroll query in the morning, onboarding a new engineer in the afternoon, and drafting a policy update before the day is done. If you take real pride in doing People Ops properly — and you believe that getting the fundamentals right is what unlocks a high-performing culture — you'll fit right in here.

What You’ll Own

HR Operations Compliance

Run and improve the US HR infrastructure via Rippling, serving as the lead for all HR Rippling matters — including implementation and the full cycle of the Rippling People platform

Own and maintain employment documentation, policy frameworks, and compliance processes across all states where we operate

Keep the full employee lifecycle running smoothly and compliantly — from offer letters and onboarding through to off-boarding

Manage and support your People Operations team member

People Support

Be the first point of contact for employee queries — benefits, policies, payroll, and everything in between

Handle employee relations matters with good judgment, appropriate care, and in accordance with US and state employment legislation

Make sure employees feel supported and that the basics are always done well — because a high-performing culture starts with trust

Employee Engagement Performance

Help run Performance Collaboration Conversations, goal-setting processes, and feedback programs in close partnership with the Talent People Growth team — all with a focus on driving a culture of high performance and continuous growth

Own the new joiner experience through 30/60/90 data and insight, turning what you learn into meaningful initiatives that improve engagement and set people up to perform from day one

Lead efficiencies and speed using AI tooling to keep people data and systems accurate and up to date, using it to spot trends and inform decisions

Culture, People Engagement Experience

Support the delivery of culture and engagement initiatives that reinforce our values and raise the bar on what it feels like to work here

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